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To identify the affected color, print three full-page, solid-fill A3 or DLT sheets for each of cyan, yellow, magenta, and black.
Is the printed side affected by the problem?
Yes |
Proceed to Step 4. |
No |
Replace the transfer unit. |
Print the image. Is the problem resolved?
Yes |
Finished! |
No |
Go to the next step. |
Replace the cleaning unit for intermediate transfer belt.
If the problem persists even if you replace the cleaning unit for intermediate transfer belt, contact your service representative.
For details about replacing the transfer unit and cleaning unit for intermediate transfer belt, see Replacement Guide.
