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Solution:

The solution depends on whether letter folding is applied to multiple sheets or a single sheet.

<When letter folding is applied to multiple sheets>

1Load the paper the other side up.

2Print the image. Is the problem resolved?

Yes

Finished!

No

Go to the next step.

3In the [Finishing: Fold] group on the [Adjustment Settings for Skilled Operators] menu, set [Letter Fold-in Position 1 (Multi-sheet Fold)] to "0.0 mm".

4In [General Features] in [System Settings], set [Letter Fold-in Position] for multiple sheets to "7 mm".

5Print the image. Is the problem resolved?

Yes

Finished!

No

Contact your service representative.

<When letter folding is applied to a single sheet>

Note

  • This procedure is applied especially to coated paper.

  • To adjust the following settings, pre-register the type of paper in use as a custom paper. For details about registering custom papers, see "Registering a Custom Paper", Paper Settings.

1In [General Features] in [System Settings], set [Letter Fold-in Position] for a single sheet to "7 mm".

2In [Advanced Settings] for the custom paper in use, select [Letter Fold-in Posn 1: Single-sheet Fold].

3Increase the value by 0.2 mm.

4Print the image. Is the problem resolved?

Yes

Finished!

No

Repeat Step 2 to 4. If the problem persists even though you have increased the value to 4 mm, contact your service representative.