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Solution:

1In the [Machine: Maintenance] group on the [Adjustment Settings for Skill Operators] menu, execute [Execute Charger Cleaning].

2Print the image. Is the problem resolved?

Yes

Finished!

No

Go to the next step.

3Detach the charge unit and check its surface. Is the surface stained?

Yes

Contact your service representative.

No

Go to the next step.

4Detach the photoconductor unit and check the drum surface. Is the surface stained or scratched?

Stained:

Replace the cleaning unit for PCU.

Scratched:

Replace the photoconductor unit.

Neither:

Contact your service representative.

5If the problem persists even though you have replaced the cleaning unit for PCU or photoconductor unit, contact your service representative.

Note

  • For details about replacing the charge unit, cleaning unit for PCU and photoconductor unit, see Replacement Guide.