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Solution:

Increasing the temperature when using thin paper with a thickness equivalent to Paper Weight 0 or 1 may cause paper curling, resulting in paper jams at the fusing unit. Carry out steps from Step 6 when using thin paper with a thickness equivalent to Paper Weight 0 or 1.

1Increase the temperature by 5 degrees in [Fusing Heat Roller Temperature Adj] in [Advanced Settings] for the custom paper in use.

2Print the image. Is the problem resolved?

Yes

Finished!

No

Go to the next step.

3Increase the temperature an additional 5 degrees in [Fusing Heat Roller Temperature Adj].

4Print the image. Is the problem resolved?

Yes

Finished!

No

Go to the next step.

5Have changes to the settings resulted in glossy lines or paper misfeed?

Yes

Decrease the temperature by 10 degrees, and then go to the next step.

No

Go to the next step.

6Set [Adjust Cleaning Web Motor Interval] to 0.01 in [Advanced Settings] for the custom paper in use.

7Print the image. Is the problem resolved?

Yes

Finished!

No

No further improvement is likely. Contact your service representative.

Note

  • Decreasing the value in [Adjust Cleaning Web Motor Interval] will shorten the replacement cycle of the cleaning web.