When Scanning Is Not Done As Expected

The scanned image is dirty.

The exposure glass, scanning glass, or guide plate of the ADF is dirty.

Clean them. For details about how to clean the machine, see "Maintaining Your Machine", Maintenance and Specifications.

The image is distorted or out of position.

The original was moved during scanning.

Do not move the original during scanning.

The image is distorted or out of position.

The original was not pressed flat against the exposure glass.

Make sure the original is pressed flat against the exposure glass.

The scanned image is upside down.

The original was placed upside down.

Place the original in the correct orientation. For details about how to set originals, see "Setting of Original Feed Type", Scan.

No image results from scanning.

The original was placed with the front and back reversed.

Set the original correctly. For details about how to set originals, see "Setting of Original Feed Type", Scan.

Images are scanned in rotated.

If you set the original with its top edge backward and save full color/gray scale images as a TIFF or JPEG file, they are scanned in rotated.

Place the original in the correct orientation. For details about how to set originals, see "Setting of Original Feed Type", Scan.

The scanned image contains white spaces.

• If you scan originals using functions other than the network TWAIN scanner function, certain paper size and resolution settings may produce scanned images that are larger than the specified size because of margins being added to the sides.

• If the file format converter (optional) is installed, the margins may become wider.

Scanning at a higher resolution may reduce the margins.

The scanned image is grayed out or a text pattern appears in the background.

You have scanned a copy guarded document protected from unauthorized copying.

Check the document. For details about how to prevent unauthorized copying of the document, see "Preventing Unauthorized Copies", Copy/ Document Server, and "Printing Documents that Are Not Authorized for Duplication", Print.

The intensity of the shaded areas in the scanned image is different from that of the original.

If [High Compression PDF] is selected as the save format when scanning the original, the intensity of shaded areas may vary.

Press [Send File Type / Name] on the initial scanner screen, and then specify [PDF/A] for "PDF File Setting". For details about PDF File Setting, see "Specifying the File Type and File Name", Scan.

After an original is scanned, the following settings are canceled:

Destination, Sender, E-mail text, Subject, and File name

To prevent the scanned data being sent to the wrong destination, this machine has a function that cancels the settings once the scanned data is sent.

Contact your service representative for details about how to prevent the settings being automatically reset after the scanned data is sent.