When You Have Problems Operating the Machine

The machine does not turn on.

The AC power switch has not been turned on.

Turn on the AC power switch. For details about the AC power switch, see " Turning On/Off the Power ", Maintenance and Specifications.

When the machine is turned on, the only icon that appears on the home screen is the [Copier] icon.

Functions other than the copier function are not yet ready. Functions appear on the home screen when they become ready for use. Time required varies by function.

Wait a little longer.

The machine has just been turned on and the User Tools screen is displayed, but the User Tools menu has items missing.

Functions other than the copier function are not yet ready. Functions appear in the User Tools menu when they become ready for use. Time required varies by function.

Wait a little longer.

The indicator lamp remains lit and the machine does not enter Sleep mode even though the [Energy Saver] key was pressed.

In some cases, the machine does not enter Sleep mode when the [Energy Saver] key is pressed.

Before you press the [Energy Saver] key, check that the status of the machine does not prevent it from entering Sleep mode. For details about statuses that inhibit Sleep mode, see "Saving Energy", Getting Started.

The display is turned off.

The machine is in Low Power mode.

Touch the display panel or press one of the keys on the control panel to cancel Low Power mode.

The display is turned off.

The machine is in Sleep mode.

Press the [Energy Saver] key or the [Check Status] key to cancel Sleep mode.

Nothing happens when the [Check Status] key or the [Energy Saver] key is pressed.

The power is turned off.

Make sure the main power indicator is off, and then turn on the power.

The power turns off automatically.

The Weekly Timer setting is set to [Main Power Off].

Change the Weekly Timer setting. For details about the Weekly Timer setting, see "Timer Settings", Connecting the Machine/ System Settings.

The user code entry screen is displayed.

Users are restricted by User Code Authentication.

For details about how to log in when User Code Authentication is enabled, see "When the Authentication Screen is Displayed", Getting Started.

The Authentication screen appears.

Basic Authentication, Windows Authentication, LDAP Authentication or Integration Server Authentication is set.

Enter your login user name and login password. For details about the Authentication screen, see "When the Authentication Screen is Displayed", Getting Started.

An error message remains, even if misfed paper is removed.

• When a misfeed message appears, it remains until you open and close the cover as required.

• Paper is still jammed in the tray.

After removing the misfed paper, fully open the front cover, and then close it. For details about removing jammed paper, see Removing Jammed Paper.

An error message remains displayed even if the indicated cover is closed.

One or more covers that are not indicated are still open.

Close all the covers of the machine.

Original images are printed on the reverse side of the paper.

You may have loaded the paper incorrectly.

Load the paper correctly. For details about loading paper, see "Loading Paper", Paper Specifications and Adding Paper.

Misfeeds occur frequently.

Using curled paper often causes misfeeds, soiled paper edges, or slipped positions while performing staple or stack printing.

• Take the stiffness out of the paper with your hands to straighten out the curl.

• Load the paper up side down so that the curled edges face downward. For details about recommended paper, see "Recommended Paper", Paper Specifications and Adding Paper.

• Lay cut paper on a flat surface to prevent paper from curling, and do not lean it against the wall. For details about the proper way to store paper, see "Paper Storage", Paper Specifications and Adding Paper.

Misfeeds occur frequently.

The tray's side or end fences may not be set properly.

• Remove the misfed paper. For details about removing jammed paper, see Removing Jammed Paper.

• Check that the side or end fences are set properly. Also, check that the side fences are locked. For details about setting the side and end fences, see "Changing the Paper Size", Paper Specifications and Adding Paper.

Misfeeds occur frequently.

Paper of undetectable size has been loaded.

• Remove the misfed paper. For details about removing jammed paper, see Removing Jammed Paper.

• If you load a paper size that is not selected automatically, you need to specify the paper size with the control panel. For details about specifying paper size with the control panel, see "Changing to a Size That Is Not Automatically Detected", Paper Specifications and Adding Paper.

Misfeeds occur frequently.

There is a foreign object on the finisher tray.

• Remove the misfed paper. For details about removing jammed paper, see Removing Jammed Paper.

• Do not place anything on the finisher tray.

Misfeeds occur frequently.

The staple cartridge is not set correctly.

Set the staple cartridge properly. For details about how to add staples, see "Adding Staples", Maintenance and Specifications.

Misfeeds occur when printing to envelopes.

The envelopes are curled.

Make sure you fully flatten curled envelopes before you load them. Do not stack envelopes over the specified limit for the paper tray. If misfeeds still occur after the envelopes have been flattened, load envelopes on the tray one at a time and print them individually. For details about how to load envelopes, see "Envelopes", Paper Specifications and Adding Paper.

When printing to envelopes, the envelopes may be fed in together, or the envelopes may not be fed.

The envelopes are curled.

Make sure you fully flatten curled envelopes before you load them. Do not stack envelopes over the specified limit for the paper tray. If misfeeds still occur after the envelopes have been flattened, load envelopes on the tray one at a time and print them individually. For details about how to load envelopes, see "Envelopes", Paper Specifications and Adding Paper.

Cannot print in duplex mode.

You have selected a paper tray that is not set for duplex printing.

Change the setting for "Apply Duplex" in [Tray Paper Settings] to enable duplex printing for the paper tray. For details about setting "Apply Duplex", see "Tray Paper Settings", Paper Settings.

Cannot print in duplex mode.

You have selected a paper type that cannot be used for duplex printing.

In [Tray Paper Settings], select a paper type that can be used for duplex printing. For details about setting "Paper Type", see "Tray Paper Settings", Paper Settings.

An error has occurred when the Address Book is changed from the display panel or Web Image Monitor.

The Address Book cannot be changed while deleting the multiple stored documents.

Wait a while, and then retry the operation.

The Address Book cannot be changed from the display panel.

The Address Book cannot be changed while it is being backed up from Web Image Monitor or other tools running on the computer.

• Wait until the Address Book backup is complete, and then try to change the Address Book again.

• If an SC997 error occurs, press [Exit].

Cannot use Web Image Monitor to print documents stored in Document Server.

When [Print Volum. Use Limit.] is specified, users cannot print beyond their print volume use limitations. Print jobs selected by users who have reached their print volume use limitations will be canceled.

• For details about specifying [Print Volum. Use Limit.], see "Managing Print Volume per User", Security Guide.

• To view the status of a print job, see [Print Job History]. In Web Image Monitor, click [Job] on the [Status/Information] menu. And then click [Print Job History] in "Document Server".

The function does not run or cannot be used.

If you are not able to carry out your job, it may be that the machine is being used by another function.

Wait until the current job is completed before trying again. For details about function compatibility, see When Multiple Functions Cannot Be Executed Simultaneously.

The function does not run or cannot be used.

The function cannot be performed while the Address Book is being backed up from Web Image Monitor or other tools running on the computer.

Wait a while. When the Address Book backup is complete, the function will be performed.

Paper is bent.

Paper may be bent when it is ejected from the finisher upper tray.

Change the output tray to the finisher shift tray.

The print image is not properly positioned on the paper.

The machine has not detected the paper type and/or width correctly.

Contact the machine administrator or your service representative.

The print image is not properly positioned on the paper.

The print position is not aligned properly.

Contact the machine administrator or your service representative.

Paper delivered to the high capacity stacker is curled, causing it to not align properly or become jammed.

Paper is curled.

• When the paper is curled downward, select [AdjustCurl: Weak] or [AdjustCurl: Strong] under [Adjust Paper Curl] in "Adjustment Settings for Operators".

• When the paper is curled upward, select [AdjustCurl: Weak] or [AdjustCurl: Strong] under [Adjust Paper Curl] in "Adjustment Settings for Operators".

For details about the Adjustment Settings for Operators, see "Adjustment Settings for Operators", Paper Settings.

Output paper to the stacker tray does not align properly.

• Output paper is curled.

• Output paper is curled, and a paper jam occurs.

• Output paper is curled, and the output tray full status is prematurely detected.

• The leading edge of thick paper does not align properly.

• When using coated paper, the output paper to the stacker tray might fail to align properly.

• When the paper weight is 280.0 g/m² or more, and the paper size is A3, SRA3 or larger, the output paper to the stacker tray might fail to align properly.

• Select [AdjustCurl: Weak] or [AdjustCurl: Strong] under [Adjust Paper Curl] in "Adjustment Settings for Operators".
  For details about the Adjustment Settings for Operators, see "Adjustment Settings for Operators", Paper Settings.

• When the output paper is not curled upward, and the curling or aligning is not improved even after changing the [Adjust Paper Curl] setting, reload the paper upside down.

Wrinkling occurs when Gate Fold, Letter Fold-in, or Letter Fold-out is applied.

Wrinkling can occur if Gate Fold, Letter Fold-in, or Letter Fold-out is applied to B4 JIS (Japanese Industrial Standard), A3, 8 ¹/₂" 14", 11" 17", 12" 18", 8K, or larger sizes of paper.

When applying Gate Fold, Letter Fold-in, or Letter Fold-out to paper larger than A4, we recommend you enable image reduction and use paper no larger than A4.

When you print Z-folded paper, the machine indicates that the output tray is full even though the amount of output paper on the tray is less than the stack capacity.

The Z-fold support tray is not set.

Set the Z-fold support tray for finisher or multi-folding unit. For details about how to add the Z-fold support tray, see "When using the Z-fold function", Getting Started.

The multi-folding unit outputs sheets with creased edges when Gate Fold is applied.

The paper is curled.

• Remove the paper, and then reload it upside down.

• Remove the paper, and then reload it in the opposite direction.

The position of the fold is incorrect when Letter Fold-in is applied to a B5 JIS sheet.

Multi-sheet Fold has been specified when only one sheet is being printed.

In [Output/Customize Function/Finisher] on the initial copier screen, under [Folding Unit], select [Letter Fold-in]. Press [Change], and then set "Multi-sheet Fold" to [Off]. For details about how to specify the Multi-sheet Fold function, see "Fold", Copy/ Document Server.

When using the printer function, change the printer driver Letter Fold-in settings so that Multi-sheet Fold is not specified.