Removing Jammed Paper

The inside of the machine could be very hot. Do not touch the parts with a label indicating the "hot surface." Otherwise, an injury might occur.

Some of this machine's internal components get very hot. For this reason, take care when removing misfed paper. Not doing so could result in burns.

Keep your hands clear of the booklet finisher tray when removing misfed paper, pulling out or pushing in the finisher's staple unit. You can trap and injure your fingers if you do not.

When clearing misfeeds, do not turn off the power. If you do, your copy settings will be lost.
To prevent misfeeds, do not leave any torn scraps of paper inside the machine.
If paper jams continue to occur, see When You Have Problems Operating the Machine, When You Cannot Make Copies As Wanted, When You Cannot Send or Receive Fax Messages As Wanted, and Other Printing Problems for details about how to solve the problem. If the actions recommended in this manual fail to eliminate the problem, contact your service representative.
If the error message remains displayed even after you remove misfed paper, fully open the front cover, and then close it.
When removing jammed paper, you can touch only those areas explicitly indicated in the manual.
Do not remove the fusing unit. Doing so will result in loss of print quality.

Inside the finisher, or inside the front cover, there are stickers or sheets explaining how to remove misfed paper.
If a detailed removal instruction appears on the right of the screen, follow it.
You can also use the procedure indicated in the [Check Status] screen to remove jammed paper.
When a misfeed occurs inside the machine, the lamp on the center of the drawer flashes and the drawer opens automatically. Remove the jammed paper by following the procedures indicated in the animation that appears on the screen.
When you open the upper left cover of the wide large capacity tray to remove misfed paper, open the upper left cover completely until it stops.
When opening the drawer, make sure to completely pull it out toward you. If the cover of the fusing unit is caught with the main unit, hold the handle at the center of the drawer and pull the drawer out forcibly so that the whole fusing unit protrudes from the front cover.