Message | Cause | Solution |
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“Cannot connect to the scanner. Check the network Access Mask settings in User Tools.” | An access mask is set. | For details about an access mask, contact your administrator. |
“Cannot find "XXX" scanner used for the previous scan. "YYY" will be used instead.” ("XXX" and "YYY" indicate scanner names.) | The main power of the previously used scanner is not set to "On". | Check whether the main power of the scanner used for the previous scan is turned on. |
“Cannot find "XXX" scanner used for the previous scan. "YYY" will be used instead.” ("XXX" and "YYY" indicate scanner names.) | The machine is not connected to the network correctly. |
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“Communication error has occurred on the network.” | A communication error has occurred on the network. | Check whether the client computer can use the TCP/IP protocol. |
“Scanner is not available. Check the scanner connection status.” | The machine's power is off. | Turn on the power. |
“Scanner is not available. Check the scanner connection status.” | The machine is not connected to the network correctly. |
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“Scanner is not available. Check the scanner connection status.” | Network communication is not available because the machine's IP address could not be obtained from the host name. If only "IPv6" is set to [Active], the IPv6 address might not be obtained. |
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