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If you cannot make copies as you want because of the paper type, paper size or paper capacity problems, use recommended paper. For details about recommended paper, see "Recommended Paper Sizes and Types", Paper Specifications and Adding Paper.
Message |
Cause |
Solution |
|---|---|---|
“Cannot delete the folder because it contains files with passwords. Delete the files with passwords, or please contact the file administrator.” |
The folder cannot be deleted because it contains a locked original. |
Unlock the locked original to delete it. For details about locked files, see "Managing Stored Files", Security Guide. |
“Cannot display preview of this page.” |
The image data may have been corrupted. |
Press [Exit] to display the preview screen without a thumbnail. If the selected document contains several pages, press [Switch] on the "Display Page" area to change the page, and then a preview of the next page will appear. |
“Check paper size.” |
An irregular paper size is set. |
If you press [Start], the copy will start using the selected paper. |
“Exceeded the maximum number of sheets that can be used. Copying will be stopped.” |
The number of pages the user is permitted to copy has been exceeded. |
For details about how to check the number of copies available per user, see "Managing Print Volume per User", Security Guide. |
“File being stored exceeded max. number of pages per file. Copying will be stopped.” |
The scanned originals have too many pages to store as one document. |
Press [Exit], and then store again with an appropriate number of pages. |
“Maximum number of sets is n.” ("n" is replaced by a variable.) |
The number of copies exceeds the maximum copy quantity. |
You can change the maximum copy quantity from [Max. Copy Quantity] in [General Features] under [Copier / Document Server Features]. For details about Max. Copy Quantity, see "General Features", Copy/ Document Server. |
“Memory is full. nn originals have been scanned. Press [Print] to copy scanned originals. Do not remove remaining originals.” ("n" is replaced by a variable.) |
The number of scanned originals exceed the number of pages that can be stored in memory. |
Press [Print] to copy scanned originals and cancel the scanning data. Press [Clear Memory] to cancel the scanning data and not copy. |
“Press [Continue] to scan and copy remaining originals.” |
The machine checked if the remaining originals should be copied, after the scanned originals were printed. |
Remove all copies, and then press [Continue] to continue copying. Press [Stop] to stop copying. |
“The selected folder is locked. Please contact the file administrator.” |
An attempt was made to edit or use a locked folder. |
For details about locked folders, see "Managing Folders", Security Guide. |
If you set [Memory Full Auto Scan Restart] in [Input / Output] of User Tools to [On], even if the memory becomes full, the memory overflow message will not be displayed. The machine will make copies of the scanned originals first, and then automatically proceed to scan and to copy the remaining originals. In this case, the resulting sorted pages will not be sequential. For details about Memory Full Auto Scan Restart, see "Input / Output", Copy/ Document Server.
