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Restricting a Customer Engineer Operation

You can restrict the customer engineer's access to the service mode.

Service mode is used by a customer engineer for inspection or repair. If you set "Service Mode Lock" to [On], service mode cannot be used unless the machine administrator logs on to the printer and cancels the service mode lock to allow a customer engineer to operate the printer for inspection and repair. This ensures that the inspection and repair are done under the supervision of the machine administrator.

SP C340DN

Press the [Menu] key, and then select setting items using the [Down arrow key] or [Up arrow key] key.

1Log in as the machine administrator from the printer's control panel.

2Select [Security Options] Press [OK]

3Select [Service Mode Lock] Press [OK]

4Select [On] Press [OK] Select [Yes]

5Press [Menu] twice.

6Log out.

SP C342DN

1Log in as the machine administrator from the control panel.

2Display the “Service Mode Lock” screen.

[System Settings] [Administrator Tools] [Service Mode Lock]

3Lock the service mode.

[On] [OK]

4Log out.