Paper Misfeeds Occur Frequently

Paper is not fed from the selected tray.

When you are using Windows, printer driver settings override those settings using the display panel.

Images are printed at a slant.

The tray's side fences might not be locked.

Check that the side fences are locked. For details about how to set the side fences, see Loading Paper into Paper Trays or Loading Paper into the Bypass Tray.

Images are printed at a slant.

The paper is feeding in at a slant.

Load the paper correctly. For details about loading paper, see Loading Paper into Paper Trays or Loading Paper into the Bypass Tray.

Misfeeds occur frequently.

The number of sheets loaded exceeds the capacity of the printer.

Load paper only as high as the upper limit markings on the side fences of the paper tray, or the markings on the paper guides of the bypass tray.

Misfeeds occur frequently.

The paper tray's side fences are set too tightly.

Push the side fences lightly, and then reset them.

Misfeeds occur frequently.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see Paper Precautions.

Misfeeds occur frequently.

The paper is too thick or too thin.

Use recommended paper. For details about recommended paper, see Paper Size Specifications and Paper Type Specifications.

Misfeeds occur frequently.

The paper is wrinkled or has been folded/creased.

• Use recommended paper. For details about recommended paper, see Paper Size Specifications and Paper Type Specifications.

• Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see Paper Precautions.

Misfeeds occur frequently.

Paper edges are burred when cut in the manufacturing process.

• Remove the burrs, for example, with a ruler.

• Load paper upside down.

• Use clean cut paper with no burrs.

Misfeeds occur frequently.

Printed paper is being used.

Do not load sheets that have already been copied or printed by another printer.

Misfeeds occur frequently.

Sheets are sticking together.

Fan the sheets thoroughly before loading them. Alternatively, feed the sheets into the printer one at a time.

Sheets are feeding in together, resulting in jams.

Sheets are sticking together.

Fan the sheets thoroughly before loading them. Alternatively, feed the sheets into the printer one at a time.

Printed paper becomes creased.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see Paper Precautions.

Printed paper becomes creased.

The paper is too thin.

Use recommended paper. For details about recommended paper, see Paper Size Specifications and Paper Type Specifications.

Edges of sheets are creased.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see Paper Precautions.

Edges of sheets are creased.

You are using non-recommended paper.

Use recommended paper. For details about recommended paper, see Paper Size Specifications and Paper Type Specifications.

Duplex printing is malfunctioning.

You have selected a paper tray that is not set for duplex print.

Change the setting to enable duplex printing for the paper tray.

Duplex printing is malfunctioning.

You have selected a paper type that cannot be used for duplex printing.

In [Tray Paper Settings], select a paper type that can be used for duplex printing. For details about the paper types that can be used, see Printing on Both Sides of a Page.

The image on the back side of duplex printing has mottled blank patches or is smudged.

Missing patches and smudges are caused by moisture leaking from the paper.

• Do not install the printer in areas that are susceptible to low temperature.

• Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see Paper Precautions.