Removing Jammed Paper

Some of this machine's internal components get very hot. For this reason, take care when removing misfed paper. Not doing so could result in burns.

Keep your hands clear of the booklet finisher tray when removing misfed paper, pulling out or pushing in the finisher's staple unit. You can trap and injure your fingers if you do not.

When removing paper misfeeds, do not turn off the power. If you do, the configured functions and values will be lost.
To prevent paper misfeeds, do not leave any torn scraps of paper inside the machine.
If paper jams continue to occur, see When You Have Problems Operating the Machine, When You Cannot Make Copies As Wanted, When You Cannot Send or Receive Fax Messages As Wanted and Other Printing Problems for details about how to resolve the problem. If the actions recommended in this manual cannot resolve the problem, contact your service representative.
When removing jammed paper, you can touch only those areas explicitly indicated in the manual.
Do not remove the fusing unit. Doing so will result in loss of print quality.
To remove paper that has not been fed into the fixing section correctly, remove the jammed paper through the underside of the fusing unit. If the jammed paper cannot be removed through the underside of the fusing unit, remove it from the top.
Before removing jammed paper from the bypass tray, first remove the paper loaded in the bypass tray.

Inside the finisher, or inside the front cover, there are stickers or sheets explaining how to remove misfed paper.
If a detailed removal instruction appears on the right of the screen, follow it.
You can also use the procedure indicated in the [Check Status] screen to remove jammed paper.