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Stapling failures or jams may occur if you use a staple cartridge other than that recommended.
Follow the instruction on the screen regarding how to add staples.
If you cannot pull out the upper unit, there are staples remaining inside the cartridge. Use all the staples, and do not add more.
Refill the stapler according to the finisher type. Check the type if you are unsure. For details about type of finisher, see Guide to Functions of the Machine's Options.