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When E-mails Are Not Sent As Expected

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Problem	Cause	Solution
The original file cannot be restored because a split e-mail cannot be recovered at the destination.	The file size exceeds the maximum e-mail size specified in [Max. Email Size]. Because [Yes (per Max. Size)] is specified for [Divide & Send Email], the file is divided halfway down the page and sent.	To send an e-mail without splitting it, perform the following: Specify a resolution so that the file size does not exceed the maximum size set in [Max. Email Size]. Specify a larger value for [Max. Email Size] in [Scanner Features]. Make sure the larger maximum e-mail size does not exceed the allowable size range set on the SMTP server. Specify [No] for [Divide & Send Email] in [Scanner Features]. For details about these settings, see "Send Settings", Scan.
The original file cannot be restored because a split e-mail cannot be recovered at the destination.	The file size exceeds the maximum e-mail size specified in [Max. Email Size]. Because [Yes (per Max. Size)] is specified for [Divide & Send Email], the file is divided halfway down the page and sent.	Specify [Yes (per Page)] for [Divide & Send Email] in [Scanner Features]. The file is divided per page and sent. For details about these settings, see "Send Settings", Scan.

Problem

Cause

Solution

The original file cannot be restored because a split e-mail cannot be recovered at the destination.

The file size exceeds the maximum e-mail size specified in [Max. Email Size]. Because [Yes (per Max. Size)] is specified for [Divide & Send Email], the file is divided halfway down the page and sent.

To send an e-mail without splitting it, perform the following:

Specify a resolution so that the file size does not exceed the maximum size set in [Max. Email Size].
Specify a larger value for [Max. Email Size] in [Scanner Features]. Make sure the larger maximum e-mail size does not exceed the allowable size range set on the SMTP server.
Specify [No] for [Divide & Send Email] in [Scanner Features].

For details about these settings, see "Send Settings", Scan.

The original file cannot be restored because a split e-mail cannot be recovered at the destination.

The file size exceeds the maximum e-mail size specified in [Max. Email Size]. Because [Yes (per Max. Size)] is specified for [Divide & Send Email], the file is divided halfway down the page and sent.

Specify [Yes (per Page)] for [Divide & Send Email] in [Scanner Features]. The file is divided per page and sent. For details about these settings, see "Send Settings", Scan.