When You Cannot Send or Receive Fax Messages As Wanted

Both transmission and reception are impossible.

The modular cord may be disconnected.

Make sure the modular cord is correctly connected. For details about connecting the modular cord, see "Connecting the Machine to a Telephone Line and Telephone", Connecting the Machine/ System Settings.

Both transmission and reception to specific destinations are impossible.

If the destination's phone line is in a different format, it may affect high-speed communications.

Change the setting for "Specify whether or not G3-1 to 3 communication conforms to Super G3." to "off" in User Parameters. For details about the setting, see "Parameter Settings", Fax.

Document appears blank at the other end.

The original was placed upside down.

Set the original correctly. For details about how to set originals, see "Placing Originals", Paper Specifications and Adding Paper.

Printed or sent images are spotty.

The exposure glass, scanning glass, or guide plate of the ADF is dirty.

Clean them. For details about how to clean the machine, see "Maintaining Your Machine", Maintenance and Specifications. Make sure ink or correction fluid on the originals is fully dried and fixed.

Reception is possible, but transmission is impossible.

There are regions and telephone exchanges where a dial tone cannot be detected.

Turn the dial tone detection off in User Parameters. For details about how to do this, see "Parameter Settings", Fax.

Transmission failed due to a "maximum e-mail size" error.

If the e-mail size specified on the machine is too large, the Internet Fax document cannot be sent.

Change the setting for [Max. Email Size] in [Fax Features]. For details about maximum e-mail sizes, see "Send Settings", Fax.

When using On Hook Dial or Manual Dial, “Receivg.” appears and transmission is not allowed.

If the machine fails to detect the size of the original when [Start] is pressed, it performs a receiving operation.

Press [Scan Size] in [Scan Settings], select the scan size, and then resend the document.

If you use On Hook Dial or Manual Dial frequently, it is recommended that you set "Receive documents by pressing [Start] when originals are not set." to "Off" in User Parameters. If this is set to "Off", when using Manual Dial you cannot receive by pressing [Start]. For details about how to do this, see "Parameter Settings", Fax.

LAN-Fax Driver does not work.

The entered login user name, login password, or driver encryption key is incorrect.

Check your login user name, login password, or driver encryption key, and then enter them correctly. For details about login user name, login password, and driver encryption key, see "Basic Authentication" or "Encrypting Transmitted Passwords", Security Guide.

LAN-Fax Driver does not work.

A high security level is set by the extended security function.

For details about extended security function, see "Specifying the Extended Security Functions", Security Guide.

Reception was not possible although a group specification was set for the following:

Receiving Station of Information Box, Forwarding, Forwarding of Special Sender, Reception Report e-mail, Email TX Results, routing e-mail received via SMTP.

The number of specified destinations exceeds the maximum number that can be specified as a group.

A maximum of 500 parties can be specified for a group. Check if there are more than the specified numbers registered in the Address Book. If a group was registered in another group or specified as Receiving Stations 1 to 5 for the Transfer Box, transmission is canceled and no error message appears.

The Fax indicator lights up and the received document is not printed.

The machine cannot print because it is out of paper or toner.

• Load paper into the tray.

• Add toner.

For details about Substitute Reception, see "Substitute Reception", Fax.

The machine failed to print received fax documents.

[Fax Features] is configured to store received documents.

Print the fax documents using a Web browser or the Print Stored RX File function. For details about printing received fax documents, see "Printing Received and Stored Documents" and "Viewing, Printing, and Deleting Received Fax Documents Using Web Image Monitor", Fax.

The machine failed to print received fax documents.

The paper has run out.

Load paper into the tray. For details about loading paper, see "Loading Paper", Paper Specifications and Adding Paper.

When [Manual Email RX] is pressed, “Cannot receive emails currently.” appears and e-mail cannot be received.

The machine is receiving an on-demand e-mail message (e-mail inquiry from the administrator).

After the e-mail is received, press [Manual Email RX], and then try again.

Print is slanted.

The tray's side fences might not be locked.

Make sure the side fences are locked. For details about how to set the side fences, see "Changing the Paper Size", Paper Specifications and Adding Paper.

Print is slanted.

The paper is fed at a slant.

Load the paper correctly. For details about loading paper, see "Loading Paper", Paper Specifications and Adding Paper.

Misfeeds occur frequently.

The number of the sheets fed into the paper tray exceeds the capacity of the machine.

Load paper only as high as the upper limit markings on the side fences of the paper tray, or the markings on the paper guides of the bypass tray.

Misfeeds occur frequently.

The paper tray's side fences are set too tightly.

Push the side fences lightly, and then reset it.

Misfeeds occur frequently.

The paper is damp.

• Use recommended paper. For details about recommended paper, see "Recommended Paper Sizes and Types", Paper Specifications and Adding Paper.

• Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see "Paper Storage", Paper Specifications and Adding Paper.

Misfeeds occur frequently.

The paper is too thick or too thin.

Use recommended paper. For details about recommended paper, see "Recommended Paper Sizes and Types", Paper Specifications and Adding Paper.

Misfeeds occur frequently.

The paper is wrinkled or has been folded or creased.

Use recommended paper only and make sure its storage environment meets the recommended temperature and humidity conditions. For details about recommended paper and how to store it, see "Recommended Paper Sizes and Types" and "Paper Storage", Paper Specifications and Adding Paper.

Misfeeds occur frequently.

Printed paper is being used.

Do not load sheets that have already been copied or printed.

Misfeeds occur frequently.

Sheets are sticking together.

Fan the sheets thoroughly before loading them. Alternatively, feed the sheets into the machine one at a time.

Sheets are fed in together, resulting in jams.

The pages are sticking together.

Fan the sheets thoroughly before loading them. Alternatively, feed the sheets into the machine one at a time.

Copy paper becomes creased.

Printed paper is being used.

Do not load sheets that have already been copied or printed onto by another machine.

Copy paper becomes creased.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity conditions. For details about the paper storage conditions we recommend, see "Paper Storage", Paper Specifications and Adding Paper.

Copy paper becomes creased.

The paper is too thin.

Use recommended paper. For details about recommended paper, see "Recommended Paper Sizes and Types", Paper Specifications and Adding Paper.

Edges of sheets are creased.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity conditions. For details about the paper storage conditions we recommend, see "Paper Storage", Paper Specifications and Adding Paper.

Edges of sheets are creased.

You are using non-recommended paper.

Use recommended paper. For details about recommended paper, see "Recommended Paper Sizes and Types", Paper Specifications and Adding Paper.

Images are only partially printed.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity conditions. For details about the paper storage conditions we recommend, see "Paper Storage", Paper Specifications and Adding Paper.

Black lines appear on the print produced at the destination.

The exposure glass, scanning glass, or guide plate of the ADF is dirty.

Clean them. For details about how to clean the machine, see "Maintaining Your Machine", Maintenance and Specifications.

Background of received images appears dirty. Images from the back of the page appear.

Image density is too high.

Adjust the scan density settings. For details about how to change the density, see "Density (Contrast)", Fax.

Received images are too light.

When moist, rough, or processed paper is used, print areas may not be fully reproduced.

Use recommended paper. For details about recommended paper, see "Recommended Paper Sizes and Types", Paper Specifications and Adding Paper.

Received images are too light.

The image density has been set too low.

Increase the scanning density. For details about how to change the density, see "Density (Contrast)", Fax.

Received images are too light.

The original of the transmitted fax was printed on paper that is too thin.

Ask the sender to reprint the original on thicker paper and fax it again.

The image on the back side of duplex copies has mottled blank patches or is smudged.

Missing patches and smudges are caused by moisture leaking from the paper.

• Do not install the machine in low-temperature areas.

• Use paper that has been stored where temperature and humidity conditions meet the conditions we recommend. For details about the paper storage conditions we recommend, see "Paper Storage", Paper Specifications and Adding Paper.

• Install the Optional anti-humidity heater. For details about the anti-humidity heater, contact your service representative.

All fax documents stored in memory have been lost. Those documents include ones stored through Memory Transmission/Reception, Memory Lock, or Substitute Reception.

When about one hour passes after the machine is turned off, all fax documents stored in memory are lost.

If any documents have been lost for this reason, a Power Failure Report is automatically printed when the machine is turned on. If fax documents stored for Memory Transmission have been lost, check the destinations and resend the documents. If fax documents received through Memory, Memory Lock or Substitute Reception have been lost, ask the senders to resend the documents. For details about the Power Failure Report, see Power Failure Report.

Although you enter a correct password, you cannot print documents that appear in the Personal box or Information box, or transmit or print out stored documents.

Documents are locked by a security function if incorrect passwords are entered for a certain number of times.

For details about unlocking stored files, see "User Lockout Function", Security Guide.

[Prg. Dest.] or [Manual Entry] does not appear.

This function is made unavailable by the enhanced security function.

For details about enhanced security function, see "Specifying the Extended Security Functions", Security Guide.

The following functions are not available: Forwarding, Store File in the Information Box, routing e-mail received via SMTP.

This function is made unavailable by the enhanced security function.

For details about enhanced security function, see "Specifying the Extended Security Functions", Security Guide.

Cannot print JPEG format files with the Mail to Print function.

Only JFIF files are printable.

(JFIF is a JPEG subformat.)

Make sure the files you are trying to print are in JFIF subformat.