Messages Displayed on the Control Panel When You Use the Printer Function

“Hardware Problem: Ethernet”

An error has occurred in the Ethernet interface.

Turn off the power, and then back on again. If the message appears again, contact your service representative.

“Hardware Problem: HDD”

An error has occurred in the hard disk.

Turn off the power, and then back on again. If the message appears again, contact your service representative.

“Hardware Problem: USB”

An error has occurred in the USB interface.

Turn off the power, and then back on again. If the message appears again, contact your service representative.

“Hardware Problem: Wireless Card”

(A "wireless LAN board" or "Bluetooth interface unit" is referred to as a "wireless card".)

• The wireless LAN board has malfunctioned.

• The wireless LAN board you are using is not compatible with this machine.

Turn off the power, and then confirm the wireless LAN board is inserted correctly. And then, turn on the power again. If the message appears again, contact your service representative.

“Hardware Problem: Wireless Card”

(A "wireless LAN board" or "Bluetooth interface unit" is referred to as a "wireless card".)

• The Bluetooth interface unit was connected while the machine was turned on.

• The Bluetooth interface unit was removed while the machine was turned on.

Turn off the power, and then confirm the Bluetooth interface unit is inserted correctly. And then, turn on the power again. If the message appears again, contact your service representative.

“Load following paper in n. To force print, select another tray and press [Continue].”

("n" is replaced by a variable.)

The printer driver settings are incorrect or the tray does not contain paper of the size selected in the printer driver.

Check that the printer driver settings are correct, and then load paper of the size selected in the printer driver into the input tray. For details about how to change the paper size, see "Changing the Paper Size", Paper Specifications and Adding Paper.

“Paper in staple tray. Open cover and remove paper.”

If printing is stopped before it is finished, paper may remain in the finisher.

Remove the paper remaining in the finisher.

“Paper size and type are mismatched. Select another tray from the following and press [Continue]. To cancel job, press [Job Reset]. Paper size and type can also be changed in User Tools.”

The printer driver settings are incorrect or the tray does not contain paper of the size or type selected in the printer driver.

• Check that the printer driver settings are correct, and then load paper of the size selected in the printer driver into the input tray. For details about how to change the paper size, see "Changing the Paper Size", Paper Specifications and Adding Paper.

• Select the tray manually to continue printing, or cancel a print job. For details about how to select the tray manually, or cancel a print job, see "If an Error Occurs with the Specified Paper Size and Type", Print.

“Paper type of n is mismatched. Select another tray from the following and press [Continue]. Paper type can also be changed in User Tools.”

(A tray name is placed at n.)

The type of the paper in the tray does not match the paper type specified in the printer driver.

Select a tray containing paper that is the same type as the specified paper type.

“Parallel I/F board has a problem.”

An error has occurred in the IEEE 1284 interface board.

Turn off the power, and then back on again. If the message appears again, contact your service representative.

“Printer font error.”

An error has occurred in the font settings.

Contact your service representative.

“Problems with the wireless card. Please call service.”

(A "wireless LAN board" or "Bluetooth unit" is referred to as a "wireless card".)

The machine has detected a Bluetooth failure, or it could not detect a Bluetooth unit. It may be incorrectly installed.

Check that the Bluetooth unit is installed properly, or contact your service representative.

“Cannot print because both the main and designation (chapter) sheets are set to the same paper tray. Press [Job Reset] to cancel the job. To print the job again specify different trays.”

The tray selected for other pages is the same as the one for slip sheets.

Reset the job. Be sure the tray you select for slip sheets is not providing paper for other pages.