When the Remote Fax Function Cannot Be Used

“Authentication with remote machine failed. Check remote machine's auth. settings.”

User authentication on the main machine has failed.

For details about user authentication, see "Configuring User Authentication", Security Guide.

“Authentication with remote machine failed. Check remote machine's auth. settings.”

User Code Authentication is set on the device connected via the remote fax function.

The remote fax function does not support User Code Authentication. Disable the User Code Authentication on the main machine.

“Authentication with remote machine failed. Check remote machine's auth. settings.”

The user does not have permission to use the function on the main machine.

For details about how to set permissions, see "Limiting Available Functions", Security Guide.

“Connection with the remote machine has failed. Check the remote machine status.”

A network error occurred while you were using the remote fax function.

• Check that the main machine supports the remote fax function.

• Check that the main machine is working normally.

• Check that the correct IP address or host name is set for the main machine in [System Settings]. For details about these settings, contact your administrator.

• Check that the LAN cable is correctly connected to the machine.

• For details about network problems, contact your administrator.

“Connection with the remote machine has failed. Check the remote machine status.”

The main machine's power is off.

Turn on the main machine's power.

“Connection with the remote machine has failed. Check the remote machine status.”

A timeout error occurred while an attempt was made to connect the device via remote fax function.

• Check that the LAN cable is correctly connected to the machine.

• Check that the main machine is working correctly.

• For details about connection with main machine, see "Sending/Receiving Documents Using a Remote Machine (Remote Fax)", Fax.

“Connection with the remote machine has failed. There is a problem with the remote machine structure. Contact the administrator.”

The settings or machine configurations for using the remote fax function to connect to the main machine are incorrect.

For details about the settings and machine configurations for using the remote fax function to connect to a main machine, contact your administrator.

“Transfer error has occured. Check the status of the remote machine.”

A network error occurred during transfer.

• Check that the correct IP address or host name is set for the main machine in [System Settings]. For details about these settings, contact your administrator.

• Check that the main machine is working correctly.

• Check that the LAN cable is correctly connected to the machine.

• For details about transmission, contact your administrator.

“The HDD of the remote machine is full.”

The hard disk became full after using the remote fax function to scan an original.

Delete unnecessary files.