When Scanning Is Not Performed As Expected

The scanned image is dirty.

The platen plate is dirty.

Clean them. For details about how to clean the machine, see "Maintaining Your Machine", Maintenance and Specifications.

The image is distorted or not correctly placed.

The original was moved during scanning.

Do not move the original during scanning.

The scanned image is upside down.

The original was placed upside down.

Place the original in the correct orientation. For details about how to place originals, see "Setting of Original Feed Type", Scan.

The scanned image contains white spaces.

If you scan originals using functions other than the network TWAIN scanner function, certain paper size and resolution settings may produce scanned images that are larger than the specified size because of margins being added to the sides.

Scanning at a higher resolution may reduce the margins.

The shadow density of the scanned image is different from that of the original.

If High Compression PDF is selected as the save format when the original is scanned, the shadow density may vary.

Press [Send File Type / Name] on the initial scanner screen, and then specify [PDF/A] for "PDF File Setting".

For details about PDF file settings, see "Specifying the File Type and File Name", Scan.

After an original is scanned, the following settings are canceled:

Destination, Sender, E-mail text, Subject, and File name

To prevent scanned data from being sent to wrong destinations, this machine has a function to cancel the settings after scanned data is sent.

Contact your service representative for details about how to prevent the settings from being automatically reset after scanned data is sent.

The scanner journal cannot be printed.

Paper is loaded in the bypass tray but another paper tray is specified.

Remove the paper from the bypass tray.

The scanner journal cannot be printed.

The original exit switching lever is in the rear output position.

Switch the original exit switching lever to upper output.