Other Printing Problems

The printed image is smudged.

Settings for thick paper have not been made for printing on thick paper in the bypass tray.

The printed image is faded over the entire page.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity conditions. For details about the paper storage conditions we recommend, see "Paper Storage", Paper Specifications and Adding Paper.

The printed image is faded over the entire page.

The paper is unsuitable.

Use recommended paper. Printing on coarse or treated paper might result in faint print image. For details about recommended paper, see "Recommended Paper Sizes and Types", Paper Specifications and Adding Paper.

The printed image is faded over the entire page.

If the [Toner Saving] is selected in the printer driver settings, the entire page will be faded when printed.

The printed image is faded over the entire page.

The developing ability has been decreased.

Avoid places that are close to machines generating ammonia.

Images smudge when rubbed. (Toner is not fixed.)

The specified paper type and the paper that is actually loaded might be different. For example, thick paper might be loaded but not specified as the paper type.

When graphics are printed, the output and the screen are different.

If the printer driver is configured to use the graphics command, the graphics command from the machine is used to print.

If you want to print accurately, set the printer driver to print without using the graphics command. For details about settings for printer driver, see the printer driver Help.

Lines of garbled or unwanted alphanumeric characters appear.

An incorrect printer language might have been selected.

Select the correct printer driver, and then print the file again.

Images are cut off, or margins are printed.

You may be using paper smaller than the size selected in the application.

Use the same size paper as that selected in the application. If you cannot load paper of the correct size, use the reduction function to reduce the image, and then print. For details about reduction function, see the printer driver Help.

Photo images are coarse.

Some applications print at lower resolution.

Use the application's settings or printer driver's settings to specify a higher resolution. For details about printer driver's settings, see the printer driver Help.

A solid line is printed as a dashed line or appears blurred.

Dither patterns do not match.

Fine or inconsistently thick lines appear, or fine lines do not appear.

Extremely fine lines have been specified, or a color that is too light has been specified for the lines.

If the problem continues after you change the dithering settings, use the settings of the application in which the image was created to change the thickness of the lines.

Images appear only partially.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity condition. For details about the paper storage conditions we recommend, see "Paper Storage", Paper Specifications and Adding Paper.

Black spots appear on both surfaces of paper.

A solid image or a relatively larger image has been printed continuously.

Set the paper thickness level to a thicker setting. For details about setting the paper thickness, see "Tray Paper Settings", Connecting the Machine/System Settings.

Images come off.

There is tool little heat or too much toner applied per paper.

Set the paper thickness level to a thicker setting. For details about setting the paper thickness, see "Tray Paper Settings", Connecting the Machine/System Settings.

Parts of characters or images are missing sporadically.

Thin paper is set on the paper tray with its grain direction orthogonal to the paper feed direction.

Set thin paper with its grain direction parallel to the paper feed direction.

When translucent paper is used, scale-like white spots appear on the leading part of an image.

Translucent paper has taken on moisture and become wavy.

Cut translucent paper at least 1 m from its leading edge.

The back of paper is soiled.

Paper is not set correctly or combination of original and copy paper is not correct.

Load the paper correctly. For details about loading paper, see "Loading Paper", Paper Specifications and Adding Paper.

Paper is not fed from the selected tray.

When you are using a Windows operating system, printer driver settings override those settings applied to the display panel.

Images are printed at a slant.

The paper is fed in at a slant.

Load the paper correctly. For details about loading paper, see "Loading Paper", Paper Specifications and Adding Paper.

Images are printed at a slant.

The paper is not set correctly in the bypass tray.

Set the paper correctly in the bypass tray. For details about setting the paper in the bypass tray, see "Loading Paper into the Bypass Tray", Paper Specifications and Adding Paper.

Misfeeds occur frequently.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity conditions. For details about the paper storage conditions we recommend, see "Paper Storage", Paper Specifications and Adding Paper.

Misfeeds occur frequently.

The paper is too thick or thin.

Use recommended paper. For details about recommended paper, see "Recommended Paper Sizes and Types", Paper Specifications and Adding Paper.

Misfeeds occur frequently.

The paper is wrinkled or has been folded or creased.

• Use recommended paper. For details about recommended paper, see "Recommended Paper Sizes and Types", Paper Specifications and Adding Paper.

• Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see "Paper Storage", Paper Specifications and Adding Paper.

Misfeeds occur frequently.

Printed paper is being used.

Do not load sheets that have already been copied or printed.

Misfeeds occur frequently.

Sheets are sticking together.

Fan the sheets thoroughly before loading them. Alternatively, feed the sheets into the machine one at a time.

Sheets are fed in together, resulting in jams.

Sheets are sticking together.

Fan the sheets thoroughly before loading them. Alternatively, feed the sheets into the machine one at a time.

Copy paper becomes creased.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity conditions. For details about the paper storage conditions we recommend, see "Paper Storage", Paper Specifications and Adding Paper.

Copy paper becomes creased.

The paper is too thin.

Use recommended paper. For details about recommended paper, see "Recommended Paper Sizes and Types", Paper Specifications and Adding Paper.

Copy paper becomes creased.

There is too much heat applied per paper.

Set the paper thickness level to a thinner setting. For details about setting the paper thickness, see "Tray Paper Settings", Connecting the Machine/System Settings.

Edges of sheets are creased.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity conditions. For details about the paper storage conditions we recommend, see "Paper Storage", Paper Specifications and Adding Paper.

Edges of sheets are creased.

You are using non-recommended paper.

Use recommended paper. For details about recommended paper, see "Recommended Paper Sizes and Types", Paper Specifications and Adding Paper.

Translucent paper becomes creased.

Translucent paper has taken on moisture and become wavy.

Cut translucent paper at least 1 m from its leading edge.

White stripes appear on the OHP transparency.

Fragments of paper are stuck to the OHP transparency.

Use a dry cloth to wipe any paper fragments off the back of the OHP transparency.

It takes a long time to complete a print job.

Sleep mode or Fusing Unit Off mode might be set.

The machine requires time to warm up if it has been in Sleep mode or Fusing Unit Off mode. For details about Sleep mode and Fusing Unit Off mode, see "Saving Energy", Getting Started.

It takes a long time to complete a print job.

Photographs and other data- intensive pages take a long time for the machine to process. Wait until printing is complete.

If the Data In indicator is flashing, the printer has received data. Wait for a moment.

Specifying a lower resolution with the printer driver may help speed up printing. For details about how to change the resolution setting, see the printer driver Help.

Images are printed in the wrong orientation.

The feed orientation you selected and the feed orientation selected in the printer driver's option setup might be different.

Make sure the machine's feed orientation and the printer driver's feed orientation match. For details about printer driver settings, see the printer driver Help.

Optional components connected to the machine are not recognized.

Bidirectional communication is not working.

Set up optional devices on the Properties of the printer. For details about how to set up optional devices, see the printer driver Help.

Combined printing or Auto Reduce/Enlarge printing does not work as expected.

The correct application or printer driver settings are not configured.

Make sure the application's paper size and orientation settings match those of the printer driver. If a different paper size and orientation are set, select the same size and orientation.

A print instruction was issued from the computer, but printing did not start.

User Authentication may have been set.

For details about user authentication, see "About User Authentication", Security Guide.

PDF files cannot print or PDF direct printing cannot be performed.

PDF files are password-protected.

To print password-protected PDF files, enter the password in the [PDF Menu] or on Web Image Monitor. For details about printing PDF files, see "PDF Menu", Print, or Web Image Monitor Help.

PDF files cannot print or PDF direct printing cannot be performed.

PDF files cannot print if they are print-disabled in PDF file security setting.

Change the PDF file security setting.

PDF direct print produces garbled characters.

Fonts were not embedded.

Embed fonts in the PDF file you want to print, and then print.

Printing did not start even though the specified print time passed.

[Jobs Not Printed As Machn. Was Off] was set to [Do not Print] in [Printer Features], but when the specified print time arrived, the power was turned off.

Set [Jobs Not Printed As Machn. Was Off] to [Print When Machine On] in [Printer Features].

Printing did not start even though the specified print time passed.

The time set on the machine or computer is incorrect.

Set the correct time on the machine or computer.

A print processes using wireless LAN is slow.

The number of jobs exceeds the capacity of the machine.

Reduce the number of jobs.

A print process using wireless LAN is slow.

• A communication error might have occurred.

• Interference from other wireless LAN devices can reduce data transmission speed.

• If the machine is using a wireless LAN (IEEE 802.11b/g/n) or radio waves may be interfering with the wireless communication. This may occur if a microwave oven, cordless telephone, industrial machine, scientific instrument, or medical instrument using the same frequency range is placed near the device.

• Move the machine away from the wireless LAN device.

• If there are active wireless LAN devices nearby, move the machine or disable those devices.

• Turn off other machines or devices which use the same frequency range, and then print again to check whether the devices cause interference. If printing is successful after you turn off the power, then it is possible these devices are the cause of the interference. Move the devices to a location where they do not interfere.