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Problem |
Cause |
Solution |
|---|---|---|
When the machine is turned on, the only icon that appears on the home screen is the [Copier] icon. |
Functions other than the copier function are not yet ready. |
Wait a little longer. |
The machine has just been turned on and the User Tools screen is displayed, but the User Tools menu has items missing. |
Functions other than the copier function are not yet ready. Time required varies by function. Functions appear in the User Tools menu when they become ready for use. |
Wait a little longer. |
The indicator lamp remains lit and the machine does not enter Sleep mode even though the [Energy Saver] key was pressed. |
In some cases, the machine does not enter Sleep mode when the [Energy Saver] key is pressed. |
Before you press the [Energy Saver] key, check that Sleep mode can be enabled. For details about enabling Sleep mode, see "Saving Energy", Getting Started. |
The display is turned off. |
The machine is in Sleep mode. |
Press the [Energy Saver] key or the [Check Status] key to exit Sleep mode. |
Nothing happens when the [Check Status] key or the [Energy Saver] key is pressed. |
The power is turned off. |
Make sure the main power indicator is off, and then turn on the power. |
The power turns off automatically. |
The Weekly Timer setting is set to [Main Power Off]. |
Change the Weekly Timer setting. For details about the Weekly Timer setting, see "Timer Settings", Connecting the Machine/ System Settings. |
The user code entry screen is displayed. |
Users are restricted by User Code Authentication. |
For details about how to log in when User Code Authentication is enabled, see "When the Authentication Screen is Displayed", Getting Started. |
The Authentication screen appears. |
Basic Authentication, Windows Authentication, or LDAP Authentication is set. |
Enter your login user name and user password. For details about the Authentication screen, see "When the Authentication Screen is Displayed", Getting Started. |
An error message is still displayed, even if misfed paper is removed. |
Paper is still jammed in the tray. |
Remove the jammed paper by following the procedures displayed on the control panel. For details about removing jammed paper, see Removing Jammed Paper. |
An error message is still displayed, even if the indicated cover is closed. |
One or more covers that are not indicated are still open. |
Close all the covers of the machine. |
Original images are printed on the reverse side of the paper. |
You may have loaded the paper incorrectly. |
Load the paper correctly. For details about loading paper, see "Loading Paper", Paper Specifications and Adding Paper. |
Misfeeds occur frequently. |
Using curled paper often causes misfeeds. |
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Misfeeds occur frequently. |
Paper of undetectable size has been loaded. |
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Misfeeds occur frequently. |
There is a foreign object on the output tray. |
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The machine does not turn off in 3 minutes after the main power is turned off. |
The machine cannot perform the shutdown procedure. |
Repeat the shutdown procedure. If the machine does not turn off, disconnect the machine's power cord from the wall outlet. |
An error has occurred when the Address Book is changed from the display panel or Web Image Monitor. |
The Address Book cannot be changed while you delete the multiple stored documents. |
Wait a while, and then retry the operation. |
The function does not run or cannot be used. |
If you cannot carry out your job, it may be that the machine is being used by another function. |
Wait until the current job is completed before trying again. For details about Function Compatibility, see When Multiple Functions Cannot Be Executed Simultaneously. |
If you cannot make copies as you want because of paper type, paper size, or paper capacity problems, use the recommended paper. For details about recommended paper, see "Recommended Paper Sizes and Types", Paper Specifications and Adding Paper.
The edge of the copied paper may appear to be faintly soiled when being stacked on the tray.
