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Depending on the cause of the problem, do one of the following:
Have you ruffled the paper sufficiently?
Double feeding may result if the paper is not ruffled properly.
Remove the paper, ruffle it, and reload it.
For details about ruffling the paper, see "Fanning the Paper", About This Machine.
The edges of the sheets are rough.
Turn the sheets the other way up or smooth the edges before loading.
Two-tray wide LCT (Vacuum Feed LCIT RT5100) is used.
The factory-set airflow of the wide LCT may not be strong enough to separate the sheets.
Increase the airflow.
To adjust the following settings, pre-register the type of paper in use as a custom paper. For details about registering custom papers, see "Registering a Custom Paper", Paper Settings.
If the jam code J099 appears more than three times, in [Advanced Settings] for the custom paper, set 111: [Paper Feed Mode (Adjust Fan Level)] to [Modrate Dble Fd Red. (Lower)].
Print the image. Has the problem been resolved?
Yes
Finished!
No
Set 111: [Paper Feed Mode (Adjust Fan Level)] to [Max Dble Fd Reduc. (Lowest)].
Print the image. Has the problem been resolved?
Yes
Finished!
No
Increase the value in 105: [Blower Fan] by 10 percentage points.
Print the image. Has the problem been resolved?
Yes
Finished!
No
Increase the value an additional 20 percentage points in 105: [Blower Fan].
Print the image. Has the problem been resolved?
Yes
Finished!
No
If the problem persists, set 110: [Switch Paper Load Upper Limit] to [Low].
Print the image. Has the problem been resolved?
Yes
Finished!
No
Contact your service representative.
Is the paper feed roller covered with paper dust?
Paper dust may decrease the traction of the paper feed roller and result in double feeding due to paper slippage or insufficient separation.
Cleaning the paper feed roller will restore traction and so prevent double feeding.
For details about cleaning the paper feed roller, see Cleaning the Paper Feed Path.
