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Depending on the cause of the problem, do one of the following:
The side fences in the paper trays are not positioned correctly.
Adjust the side fences to match the paper width.
When you close the paper tray, the side fences may become misaligned due to the weight of the paper. To prevent this, close the paper tray slowly.
For details about loading paper, see "Loading Paper", About This Machine.
The paper size/orientation/type is not specified correctly.
In tray paper settings, specify the size, orientation, and type of the paper in use.
For details about tray paper settings, see "Changing Tray Paper Settings", Paper Settings.
Sheets of mixed type, thickness, or color are loaded in the paper tray.
Load identical sheets in the paper tray.
When printing from a tray containing sheets of mixed color, you can prevent paper misfeeding by specifying the following settings:
To adjust the following settings, pre-register the type of paper in use as a custom paper. For details about registering custom papers, see "Registering a Custom Paper", Paper Settings.
<If custom paper is used>
In [Advanced Settings] for the custom paper, set 114: [Illumin. Mode for Color Paper Detctn.] to [Long Time].
Print the image.
If the problem persists, set 117: [Deactivate Image Position Adjustment] to [Activate].
Print the image.
If the problem persists, set 015: [Skew Detection] to [Off].
Colored paper or transparencies are loaded in the paper tray.
Paper edges may not have been detected correctly.
Adjust the color paper edge detection.
To adjust the following settings, pre-register the type of paper in use as a custom paper. For details about registering custom papers, see "Registering a Custom Paper", Paper Settings.
The solution varies depending on the 114: [Illumin. Mode for Color Paper Detctn.] setting.
In [Advanced Settings] for the custom paper, check the 114: [Illumin. Mode for Color Paper Detctn.] setting. If it is set to [Long Time], proceed to " Procedure 1: If set to [Long Time]".
If it is set to [Short Time], proceed to " Procedure 2: If set to [Short Time]".
Procedure 1: If set to [Long Time]
In [Advanced Settings] for the custom paper, set the value in 115: [Color Paper Edge Detection Adjustment] to "3".
Print 50 sheets on one side. Has the jam code J098 appeared?
Yes
Increase the value in 115: [Color Paper Edge Detection Adjustment] by 1 point and go to the next step.
No
Skip to Step 4.
Print 50 sheets on one side. Has the jam code J098 appeared?
Yes
Repeat Step 2. If the problem persists even though you have increased the value by "10", perform the following solution.
Set 015: [Skew Detection] to [Off].
Set 117: [Deactivate Image Position Adjustment] to [Deactivate].
No
Go to the next step.
Decrease the value in 115: [Color Paper Edge Detection Adjustment] by 0.5 points.
Print 50 sheets on one side. Has the jam code J098 appeared?
Yes
Increase the value in 115: [Color Paper Edge Detection Adjustment] by 0.5 points.
No
Repeat Steps 4 and 5.
Procedure 2: If set to [Short Time]
In [Advanced Settings] for the custom paper, set the value in 115: [Color Paper Edge Detection Adjustment] to "3".
Print 50 sheets on one side. Has the jam code J098 appeared?
Yes
Increase the value in 115: [Color Paper Edge Detection Adjustment] by 1 point and go to the next step.
No
Skip to Step 4.
Print 50 sheets on one side. Has the jam code J098 appeared?
Yes
Repeat Step 2. If the problem persists even though you have increased the value by "10", set 114: [Illumin. Mode for Color Paper Detctn.] to [Long Time] and proceed the steps in "Procedure 2: If set to [Long Time]".
No
Go to the next step.
Decrease the value in 115: [Color Paper Edge Detection Adjustment] by 0.5 points.
Print 50 sheets on one side. Has the jam code J098 appeared?
Yes
Increase the value in 115: [Color Paper Edge Detection Adjustment] by 0.5 points.
No
Repeat Steps 4 and 5.
Paper with a width of 160 mm (6.3 inches) is being used.
Perform the solution in Paper Skew, "Paper with a width of 160 mm (6.3 inches) is being used.".
