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Solution:

1In [Advanced Settings] for the custom paper, decrease the value in 095: [Adjust Adding Fusing Temperature 2] by 5 degrees.

2Print the image. Has the jam code J086 appeared?

Yes

Finished!

No

Go to the next step.

3Adjust the fusing heat roller temperature.

<Printing in full color>

Decrease the value in 088: [Fusing Heat Roller Temp. Adjust.: FC] by 5 degrees.

<Printing in black and white>

Decrease the value in 089: [Fusing Heat Roller Temp. Adjust.: B&W] by 5 degrees.

4Print the image. Has the jam code J086 appeared?

Yes

Go to the next step.

No

Set 119: [Process Speed Setting] to [Low].

5Print the image. Has the jam code J086 appeared?

Yes

Go to the next step.

No

Decrease the value by 5 degrees in 088: [Fusing Heat Roller Temp. Adjust.: FC], 089:[Fusing Heat Roller Temp. Adjust.: B&W].

6Print the image. Has the jam code J086 appeared?

Yes

Contact your service representative.

No

Finished!

Note

  • Changing the fusing temperature may reduce toner fusibility.