Top Page > Troubleshooting: TCRU/ORU > Troubleshooting Paper Delivery Problems > The Jam Code Appears > If (J038) Appears > Solution:
In [Advanced Settings] for the custom paper, specify 013: [Adjust Erase Margin of Leading Edge] to set its leading edge margin to "10 mm".
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In [Advanced Settings] for the custom paper, specify 013: [Adjust Erase Margin of Leading Edge] to set its leading edge margin to "10 mm".
Print the image. Has the problem been resolved?
