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Solution:

<Printing in black and white>

1In [Advanced Settings] for the custom paper, check the present value in 022: [Image Transfer Current: B&W]. Is it lower than 150 microA?

Yes

Carry out all of the following:

  • Increase the value by 5 microA in 022: [Image Transfer Current: B&W].

  • Set 041: [Paper Transfer Current; Trail Edge: B&W] to "200%".

  • Set 042: [Ppr Transfer Current Trail Edg Dist: BW] to "30 mm".

No

No further improvement is likely. Contact your service representative.

2Print the image. Has the problem been resolved?

Yes

Finished!

No

Repeat Steps 1 to 2. If the problem persists even though you have increased the value in 022: [Image Transfer Current: B&W] to 150 microA, contact your service representative.

<Printing in full color only>

1In [Advanced Settings] for the custom paper, check the present value in 023: [Image Transfer Current: FC: Black]. Is it lower than 150 microA?

Yes

Carry out all of the following:

  • Increase the value by 5 microA in 023: [Image Transfer Current: FC: Black].

  • Set 047: [Paper Transfer Current; Trail Edge: FC] to "200%".

  • Set 048: [Ppr Transfer Current Trail Edg Dist: FC] to "30 mm".

No

No further improvement is likely. Contact your service representative.

2Print the image. Has the problem been resolved?

Yes

Finished!

No

Repeat Steps 1 to 2. If the problem persists even though you have increased the value in 023: [Image Transfer Current: FC: Black] to 150 microA, contact your service representative.

Note

  • Changing the transfer current may produce either or both of the following side effects:

    • Increase in toner consumption

    • Occurrence of banding (streaks)

  • After performing the solution, it is recommended to perform the color calibration of the external controller. For details see, Operating Procedure for Color Calibration.

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