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Solution:

Carry out the following sequence of procedures. Terminate the sequence as soon as the problem is resolved.

Procedure 1: Decrease the nip width

1In [Advanced Settings] for the custom paper, set 092: [Fusing Nip Width Setting] to "3".

2Print the image. Has the problem been resolved?

Yes

Finished!

No

Set 092: [Fusing Nip Width Setting] to "2".

3Print the image. Has the problem been resolved?

Yes

Finished!

No

Proceed to "Procedure 2: Increase the fusing heat roller temperature".

Procedure 2: Increase the fusing heat roller temperature

1In [Advanced Settings] for the custom paper, adjust the fusing heat roller temperature.

<Printing in full color>

Increase the value in 088: [Fusing Heat Roller Temp. Adjust.: FC] by 5 degrees.

<Printing in black and white>

Increase the value in 089: [Fusing Heat Roller Temp. Adjust.: B&W] by 5 degrees.

2Print the image. Has the problem been resolved?

Yes

Finished!

No

Increase the value by 5 degrees in 088: [Fusing Heat Roller Temp. Adjust.: FC] or 089: [Fusing Heat Roller Temp. Adjust.: B&W]. If the problem persists even though you have increased the value by 185 degrees, contact your service representative.

Note