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Solution:

1In [Advanced Settings] for the custom paper, adjust the fusing heat roller temperature.

<Printing in full color>

Increase the value in 088: [Fusing Heat Roller Temp. Adjust.: FC] by 5 degrees.

<Printing in black and white>

Increase the value in 089: [Fusing Heat Roller Temp. Adjust.: B&W] by 5 degrees.

2Print the image. Has the problem been resolved?

Yes

Finished!

No

Increase the temperature an additional 5 degrees in 088: [Fusing Heat Roller Temp. Adjust.: FC] or 089: [Fusing Heat Roller Temp. Adjust.: B&W].

3Print the image. Has the problem been resolved?

Yes

Finished!

No

Set 096: [Adjust Cleaning Web Motor Interval] to "-75 %".

4Print the image. Has the problem been resolved?

Yes

Finished!

No

Set 093: [Put Pressure before Fusing] to [Off].

5Print the image. Does this eliminate the problem?

Yes

Finished!

No

Go to the next step.

6Adjust the pressure roller temperature.

<Printing in full color>

Set the value in 090: [Fusing Pressr. Rllr. Temp. Adjst.: FC] to "130 degrees".

<Printing in black and white>

Set the value in 091: [Fusing Pressr. Rllr. Temp. Adjst.: B&W] to "130 degrees".

7Print the image. Has the problem been resolved?

Yes

Finished!

No

Set the value in 126: [CPM Adjustment] to "70 %".

8Print the image. Has the problem been resolved?

Yes

Finished!

No

Contact your service representative.

Note

  • Decreasing the value in 096: [Adjust Cleaning Web Motor Interval] will shorten the replacement cycle of the cleaning web.

  • After performing the solution, it is recommended to perform the color calibration of the external controller. For details see, Operating Procedure for Color Calibration.