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Cause:
This may occur if:
Paper transfer roller is stained
Stiff paper is being used.
Long grain paper is being used
Solution:
Clean the paper transfer roller.
If paper in a grain direction is used, change it to paper in a cross-grain direction.
For duplex printing, perform single-sided printing on each side. (Load the paper printed on one side in the paper tray again, and print on the other side.)
If the paper is delivered turned over, switch to delivery without turning over the paper.
If the problem persists even after performing the above solutions 1 to 4, change the paper to a size smaller than the jammed paper.
When performing duplex printing on paper smaller than 215.99 mm (8.6 inches) in length, another paper already printed on Side 2 is delivered below the separation claw, causing a paper jam.
Register the paper in the custom paper profile.
In [Advanced Settings] for the custom paper you are using, set 126: [Ppr Fd Sttg for 2 Sd Sml Siz Thckst Ppr] to [Active].
