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Depending on the cause of the problem, do one the following:
Preprinted paper is being used
The machine may wrongly detect double feeding when the sensor detects a printed part.
Disable the double feeding detection function.
<If custom paper is used>
In [Advanced Settings] for the custom paper you are using, set 119: [Double Feed Detection] to [Off].
<If custom paper is not used>
In the [Machine: Paper Feed/ Output] group on the [Adjustment Settings for Skilled Operators] menu, set 0309: [Double Feed Detection] to [Off].
An envelope is being used.
The seams of envelopes may cause double feeds to be wrongly detected.
Disable the double feed detection.
<If custom paper is used>
In [Advanced Settings] for the custom paper you are using, set 119: [Double Feed Detection] to [Off].
<If custom paper is not used>
In the [Machine: Paper Feed/ Output] group on the [Adjustment Settings for Skilled Operators] menu, set 0309: [Double Feed Detection] to [Off].
Paper of Paper Weight 8 is being used.
Since super-thick paper is of low transparency, it may cause erroneous detection of double feeding.
Disable the double feeding detection function.
<If custom paper is used>
In [Advanced Settings] for the custom paper you are using, set 119: [Double Feed Detection] to [Off].
<If custom paper is not used>
In the [Machine: Paper Feed/ Output] group on the [Adjustment Settings for Skilled Operators] menu, set 0309: [Double Feed Detection] to [Off].
Thick paper or dark colored paper is being used.
When using paper of low transparency, the machine may wrongly detect double feeding.
Disable the double feeding detection function.
<If custom paper is used>
In [Advanced Settings] for the custom paper you are using, set 119: [Double Feed Detection] to [Off].
<If custom paper is not used>
In the [Machine: Paper Feed/ Output] group on the [Adjustment Settings for Skilled Operators] menu, set 0309: [Double Feed Detection] to [Off].
Thin paper is being used
When using paper of high transparency, the machine may wrongly detect double feeding.
Disable the double feeding detection function.
<If custom paper is used>
In [Advanced Settings] for the custom paper you are using, set 119: [Double Feed Detection] to [Off].
<If custom paper is not used>
In the [Machine: Paper Feed/ Output] group on the [Adjustment Settings for Skilled Operators] menu, set 0309: [Double Feed Detection] to [Off].
Textured paper is being used.
Because of the difference in paper thickness at bumps and dips of embossed paper, the machine may wrongly detect double feeding.
Disable the double feeding detection function.
<If custom paper is used>
In [Advanced Settings] for the custom paper you are using, set 119: [Double Feed Detection] to [Off].
<If custom paper is not used>
In the [Machine: Paper Feed/ Output] group on the [Adjustment Settings for Skilled Operators] menu, set 0309: [Double Feed Detection] to [Off].
Disabling double feed detection may reduce print image quality or cause blank sheets to be delivered.
