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Depending on the cause of the problem, do one of the following:
The side fences in the paper trays are not positioned correctly.
Adjust the side fences to match the paper width.
When you close the paper tray, the side fences may become misaligned due to the weight of the paper. To prevent this, close the paper tray slowly.
For details about loading paper, see "Loading Paper", About This Machine.
The paper size/orientation/type is not specified correctly.
In tray paper settings, specify the size, orientation, and type of the paper in use.
For details about tray paper settings, see "Changing Tray Paper Settings", Paper Settings.
Sheets of mixed type, thickness, or color are loaded in the paper tray.
Load identical sheets in the paper tray.
When printing from a tray containing sheets of mixed color, you can prevent paper misfeeding by specifying the following settings:
<If custom paper is used>
In [Advanced Settings] for the custom paper you are using, set 120: [Illumin. Mode for Color Paper Detctn.] to [Long Time].
Print the image.
If the problem persists, in the [Machine: Paper Feed/ Output] group on the [Adjustment Settings for Skilled Operators] menu, change the value in 0306: [Registration Jam Detection Level with Across Feed Direction].
Keep increasing the value by 1.0 from the present value applied to the paper tray.
Print the image.
In [Advanced Settings] for the custom paper you are using, set 013: [Deactivate Image Position Adjustment] to [On].
Print the image.
In [Advanced Settings] for the custom paper you are using, set 014: [Skew Detection] to [Off].
Colored paper or transparencies are loaded in the paper tray.
Paper edges may not have been detected correctly.
Adjust the color paper edge detection.
<If custom paper is used>
Increase the value in 121: [Color Paper Edge Detection Adjustment] (Enter a large value around 1.00.).
Print the image. Has the problem been resolved?
Yes
Finished!
No
Keep increasing the value until the problem is resolved.
If the problem persists even though you have adjusted the setting to its maximum, go to the next step.
Set 120: [Illumin. Mode for Color Paper Detctn.] to [Long Time].
Print the image. Has the problem been resolved?
Yes
Finished!
No
Keep decreasing the value until the problem is resolved.
If the problem persists even though you have adjusted the setting to its minimum values, go to the next step.
In the [Machine: Paper Feed/ Output] group on the [Adjustment Settings for Skilled Operators] menu, adjust the value in 0306: [Registration Jam Detection Level with Across Feed Direction].
Print the image. Has the problem been resolved?
Yes
Finished!
No
Keep increasing the value by 1.0 from the present value applied to the paper tray.
Set 013: [Deactivate Image Position Adjustment] to [On].
Print the image. Has the problem been resolved?
Yes
Finished!
No
Go to the next step.
Set 0104: [Skew Detection] to [On].
Print the image. Has the problem been resolved?
Yes
Finished!
No
Contact your service representative.
