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Solution:

<Printing in black and white>

1In [Advanced Settings] for the custom paper you are using, select 022: [Image Transfer Current: B&W].

2Check the present value. Is it lower than 50 microA?

Yes

Carry out all of the following:

  • Increase the value by 5 microA in 022: [Image Transfer Current: B&W].

  • Set 033: [Paper Transfer Current; Trail Edge: B&W] to "200%".

  • Set 034: [Ppr Transfer Current Trail Edg Dist: BW] to "30 mm".

No

No further improvement is likely. Contact your service representative.

3Print the image. Has the problem been resolved?

Yes

Finished!

No

Repeat Steps 1 to 3. If the problem persists even though you have increased the value to 50 microA, contact your service representative.

<Full color printing or full color + special color>

1In [Advanced Settings] for the custom paper you are using, select 023: [Image Transfer Current: FC: Black].

2Check the present value. Is it lower than 50 microA?

Yes

Carry out all of the following:

  • Increase the value by 5 microA in 023: [Image Transfer Current: FC: Black].

  • Set 041: [Paper Transfer Current; Trail Edge: FC] to "200%".

  • Set 042: [Ppr Transfer Current Trail Edg Dist: FC] to "30 mm".

No

No further improvement is likely. Contact your service representative.

3Print the image. Has the problem been resolved?

Yes

Finished!

No

Repeat Steps 1 to 3. If the problem persists even though you have increased the value to 50 microA, contact your service representative.

<Printing in special color only>

1In [Advanced Settings] for the custom paper you are using, select [Image Transfer Current: Special].

2Check the present value. Is it lower than 50 microA?

Yes

Carry out all of the following:

  • Increase the value by 5 microA in 028: [Image Transfer Current: Special].

  • Set 047: [Paper Transfer Current; Trail Edge: S] to "200%".

  • Set 048: [Ppr Transfer Current Trail Edg Dist: S] to "30 mm".

No

No further improvement is likely. Contact your service representative.

3Print the image. Has the problem been resolved?

Yes

Finished!

No

Repeat Steps 1 to 3. If the problem persists even though you have increased the value to 50 microA, contact your service representative.

Note

  • Changing the image transfer current may worsen the image density fluctuation.

  • After performing the solution, it is recommended to perform the color calibration of the external controller.

  • Special color mode is available for Pro C7100X, Pro C7110X, Pro C7100SX, and Pro C7110SX.

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