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Solution:

Carry out the following sequence of procedures. Terminate the sequence as soon as the problem is resolved.

Procedure (a): Adjust the heat roller temperature

Performing this procedure will decrease throughput.

1In [Advanced Settings] for the custom paper you are using, adjust the fusing heat roller temperature.

<Printing in full color including the clear toner while the special color is not set to high quality>

Decrease the value in 085: [Fusing Heat Roller Temp. Adjust.: Prod.] by 5°C.

<Printing in full color including the clear toner and the special color is set to high quality/printing in full color including the white toner>

Decrease the value in 086: [Fusing Heat Roller Temp. Adjust.: Qual.] 5°C.

If decreased values affect fusibility, image glossiness may lower.

2Print 10 sheets of paper with wavy density fluctuation. Has the problem been solved?

Yes

Finished!

No

Contact your service representative.

Procedure (b): Adjust the mask width

1In [Advanced Settings] for the custom paper you are using, check the value in "Adjust erase margin of leading edge".

<Printing in full color/Printing in black and white/Printing in full color including the clear toner while the special color is not set to high quality>

Select 009: [Adj. Erase Margin of Leadg. Edge: Prod.].

<Printing in full color including the clear toner and the special color is set to high quality/printing in full color including the white toner>

Select 010: [Adj. Erase Margin of Leadg. Edge: Qual.].

2Adjust the value in "Adjust erase margin of trailing edge".

<Printing in full color/Printing in black and white/Printing in full color including the clear toner while the special color is not set to high quality>

Add 1 increment to the value checked in Step 1 and enter it in 011: [Adj. Erase Margin of Trailg. Edge: Prod.].

<Printing in full color including the clear toner and the special color is set to high quality/printing in full color including the white toner>

Add 1 increment to the value checked in Step 1 and enter it in 012: [Adj. Erase Marg. Of Trailg. Edge: Qual.].

3Print 10 sheets of paper with wavy density fluctuation. Has the problem been solved?

Yes

Finished!

No

Contact your service representative.

Note

  • After performing the solution, it is recommended to perform the color calibration of the external controller.