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Carry out the following sequence of procedures. Terminate the sequence as soon as the problem is resolved.
Procedure 1: Changing the fusing temperature
In [Advanced Settings] for the custom paper you are using, adjust the fusing heat roller temperature.
<Printing in full color/Printing in full color including the clear toner while the special color is not set to high quality>
Increase the value in 085: [Fusing Heat Roller Temp. Adjust.: Prod.] by 5°C.
<Printing in full color including the clear toner and the special color is set to high quality/printing in full color including the white toner>
Increase the value in 086: [Fusing Heat Roller Temp. Adjust.: Qual.] by 5°C.
Print the image. Has the problem been resolved?
Yes |
Finished! |
No |
Increase the temperature an additional 5°C. |
Repeat Step 2.
If the problem persists even if you increase the temperature to 190°C, perform Procedure 2, "Changing the process speed".
Procedure 2: Changing the process speed
This will slow down the printing to give the toner more time to fuse. However, because of this, throughput will be reduced.
For details about adjusting process speed, see "Details of Menu Items in Advanced Settings", Adjustment Item Menu Guide.
In [Advanced Settings] for the custom paper you are using, slow down the process speed.
<Printing in full color/Printing in full color including the clear toner while the special color is not set to high quality>
Select 127: [Process Speed Setting: Productivity] and decrease the value by one level. If the present value is [High], select [Middle]. If it is [Middle], select [Low].
<Printing in full color including the clear toner and the special color is set to high quality/printing in full color including the white toner>
Select 128: [Process Speed Setting: Quality] and decrease the value by one level. If the present value is [High], select [Middle]. If it is [Middle], select [Low].
Print the image. Has the problem been resolved?
Yes |
Finished! |
No |
Go to the next step. |
Is the process speed set to [Middle]?
Yes |
Set the process setting to [Low]. |
No |
Carry out Procedure 1, “Changing the fusing temperature”. If the problem persists, contact your service representative. |
Print the image. Is the toner fusibility within the permissible range?
Yes |
Finished! |
No |
If the problem persists, contact your service representative. |
After performing the solution, it is recommended to perform the color calibration of the external controller.
Check the toner fusibility as follows:
The printed image does not come off.
The toner does not come off even if it is lightly rubbed by a nail.
The toner does not come off even if it is rubbed by the cloth for cleaning the contact glass.
