When You Have Problems Operating the Machine

The machine has just been turned on and the User Tools screen is displayed, but the User Tools menu has items missing.

Functions other than the copier function are not yet ready.

Functions appear in the User Tools menu when they become ready for use. Time required varies by function. Wait a little longer.

“Please wait.” appears.

This message appears when the machine is warming up.

• Wait until the message disappears. Do not turn off the main power switch while the message is displayed.

• If the machine is not ready in five minutes, turn off the main power switch and make sure the main power indicator turns off. Wait at least ten seconds and then turn the main power switch on again. If the machine is still not ready in five minutes, contact your service representative.

“Please wait.” appears.

The current environmental condition is outside the recommended temperature range for the machine.

• Check the optimum environmental conditions for the machine and move it to a different location.

• Leave the machine for a while and allow it to adapt to the environment.

For details about the optimum environmental conditions for the machine, see "Optimum Environmental Conditions After Moving the Machine", Maintenance and Specifications.

An error message remains, even if misfed paper is removed.

• When a misfeed message appears, it remains until you open and close the cover as required.

• Paper is still jammed in the tray.

After removing misfed paper, fully open the front cover, and then close it. For details about removing jammed paper, see Removing Jammed Paper.

An error message remains displayed even if the indicated cover is closed.

One or more covers that are not indicated are still open.

Close all the covers of the machine.

Original images are printed on the reverse side of the paper.

You may have loaded the paper incorrectly.

• Load paper into the paper trays with the print side down.

• Load paper into the bypass tray with the print side up.

Misfeeds occur frequently.

Using curled paper often causes misfeeds, soiled paper edges, or slipped positions while performing stack printing.

• Take the stiffness out of the paper with your hands to straighten out the curl.

• Load the paper up side down so that the curled edges face downward. For details about recommended paper, see "Recommended Paper", Paper Specifications and Adding Paper.

• Lay paper on a flat surface to prevent paper from curling, and do not lean it against the wall. For details about the proper way to store paper, see "Paper Storage", Paper Specifications and Adding Paper.

Misfeeds occur frequently.

The tray's side or end fences may not be set properly.

• Remove misfed paper. For details about removing jammed paper, see Removing Jammed Paper.

• Check that the side or end fences are set properly. Also, check that the side fences are locked. For details about setting the side and end fences, see "Changing the Paper Size", Paper Specifications and Adding Paper.

The machine makes a clicking sound shortly after the main power switch is turned off.

The main power switch makes a clicking sound inside the machine when the main power is turned off automatically.

You will hear a clicking sound inside the machine when it shuts down. This is not a malfunction.