This section describes common problems and messages. If other messages appear, follow the instructions displayed.
Problem |
Causes |
Solutions |
---|---|---|
The machine has just been turned on and the User Tools screen is displayed, but the User Tools menu has items missing. |
Functions other than the copier function are not yet ready. |
Functions appear in the User Tools menu when they become ready for use. Time required varies by function. Wait a little longer. |
“Please wait.” appears. |
This message appears when the machine is warming up. |
|
“Please wait.” appears. |
The current environmental condition is outside the recommended temperature range for the machine. |
For details about the optimum environmental conditions for the machine, see "Optimum Environmental Conditions After Moving the Machine", Maintenance and Specifications. |
An error message remains, even if misfed paper is removed. |
|
After removing misfed paper, fully open the front cover, and then close it. For details about removing jammed paper, see Removing Jammed Paper. |
An error message remains displayed even if the indicated cover is closed. |
One or more covers that are not indicated are still open. |
Close all the covers of the machine. |
Original images are printed on the reverse side of the paper. |
You may have loaded the paper incorrectly. |
|
Misfeeds occur frequently. |
Using curled paper often causes misfeeds, soiled paper edges, or slipped positions while performing stack printing. |
|
Misfeeds occur frequently. |
The tray's side or end fences may not be set properly. |
|
The machine makes a clicking sound shortly after the main power switch is turned off. |
The main power switch makes a clicking sound inside the machine when the main power is turned off automatically. |
You will hear a clicking sound inside the machine when it shuts down. This is not a malfunction. |
If you cannot make copies as you want because of paper type, paper size, or paper capacity problems, use recommended paper. For details about recommended paper, see "Recommended Paper", Paper Specifications and Adding Paper.