Additional Troubleshooting

It takes a long time to complete a print job.

Photographs and other data intensive pages take a long time for the printer to process, so simply wait when printing such data.

If the Data In indicator is flashing, data has been received by the printer. Wait for a moment.

Changing the following settings with the printer driver may help speed up printing:

• Select [Speed] in "Print Priority" list.

• Select a lower resolution.

For details about how to change the settings, see the printer driver Help.

Images are printed in the wrong orientation.

The feed orientation you selected and the feed orientation selected in the printer driver's option setup might not be the same.

Set the printer's feed orientation and the printer driver's feed orientation accordingly. For details about settings for printer driver, see the printer driver Help.

Optional components connected to the printer are not recognized.

Bidirectional communication is not working.

Set up optional devices on the properties of the printer. For details about how to set up optional devices, see the printer driver Help.

Combined printing, booklet printing, or Auto Reduce/Enlarge printing does not come out as expected.

The application or printer driver settings are not configured correctly.

Make sure the application's paper size and orientation settings match those of the printer driver. If a different paper size and orientation are set, select the same size and orientation.

Some types of data, such as graphics data or data from certain applications, do not print.

The printer driver settings are not configured correctly.

PCL 5e/5c:

On the printer driver's [Print Quality] tab, select [600 dpi] in the "Resolution" area.

PCL 6:

• On the printer driver's [Detailed Settings] tab, click [Print Quality] in "Menu:", and then select [Quality] in the "Print Priority:" list.

• On the printer driver's [Detailed Settings] tab, click [Print Quality] in "Menu:", and then select [Raster] in the "Vector/Raster:" list.

PostScript 3:

On the printer driver's [Detailed Settings] tab, click [Print Quality] in "Menu:", and then select [Photographic] in the "Dithering:" list.

For details about the printer driver settings, see the printer driver Help.

Some characters are not printed or appear strange.

The printer driver settings are not configured correctly.

PCL 5e/5c:

On the printer driver's [Print Quality] tab, select [600 dpi] in the "Resolution" area.

PCL 6:

• On the printer driver's [Detailed Settings] tab, click [Print Quality] in "Menu:", and then select [Quality] in the "Print Priority:" list.

• On the printer driver's [Detailed Settings] tab, click [Print Quality] in "Menu:", and then select [Raster] in the "Vector/Raster:" list.

PostScript 3:

On the printer driver's [Detailed Settings] tab, click [Print Quality] in "Menu:", and then select [Text] in the "Dithering:" list.

For details about the printer driver settings, see the printer driver Help.

Print speed or application relinquishing speed is slow.

The printer driver settings are not configured correctly.

PCL 6:

On the printer driver's [Detailed Settings] tab, click [Print Quality] in "Menu:", and then select [Speed] in the "Print Priority:" list.

For details about the printer driver settings, see the printer driver Help.

Quit any other applications.

Print ends mid-job.

An error might have occurred.

Check the printer's display panel to see if an error has occurred.

“Resetting job...” appears and printing is suspended.

Memory is insufficient.

In [System], select [Memory Usage] to [Font Priority].

Printing did not start even though the specified print time has already passed.

The time set on the printer or computer is incorrect.

Set the correct time on the printer or computer.