Problem |
Causes |
Solutions |
---|---|---|
The scanned image is dirty. |
The exposure glass, scanning glass, or guide plate of the ADF is dirty. |
Clean them. For details about how to clean the machine, see "Maintaining Your Machine", Maintenance and Specifications. |
The image is distorted or out of position. |
The original was moved during scanning. |
Do not move the original during scanning. |
The image is distorted or out of position. |
The original was not pressed flat against the exposure glass. |
Make sure the original is pressed flat against the exposure glass. |
The scanned image is upside down. |
The original was placed upside down. |
Place the original in the correct orientation. For details about how to set originals, see "Specifying Original Settings", Scan. |
No image results from scanning. |
The original was placed with the front and back reversed. |
For details about how to set originals, see "Specifying Original Settings", Scan. |
Images are scanned in rotated. |
If you set the original with its top edge backward and save full color/gray scale images as a TIFF or JPEG file, they are scanned in rotated. |
For details about how to set originals, see "Specifying Original Settings", Scan. |
The scanned image contains white spaces. |
|
Scanning at a higher resolution may reduce the margins. |
The scanned image is grayed out or a text pattern appears in the background. |
You have scanned a copy guarded document protected from unauthorized copying. |
Check the document. For details about how to prevent unauthorized copying of the document, see "You Can Prevent Unauthorized Copying", Easy Search. |
The intensity of the shaded areas in the scanned image is different from that of the original. |
If High Compression PDF is selected as the save format when scanning the original, the intensity of shaded areas may vary. |
Press [File Type] under [Send Settings] on the initial scanner screen, and then specify [PDF/A]. For details about PDF file settings, see "File Type ", Scan. |
After an original is scanned, the following settings are canceled: Destination, Sender, E-mail text, Subject, and File name |
To prevent the scanned data being sent to the wrong destination, this machine has a function that cancels the settings once the scanned data is sent. |
Contact your service representative for details about how to prevent the settings being automatically reset after the scanned data is sent. |