Problem |
Causes |
Solutions |
---|---|---|
Printing does not start. |
The power is off. |
For details about how to turn on the main power switch, see "Turning On/Off the Power", Getting Started. |
Printing does not start. |
The cause is displayed on the screen of the control panel. |
Check the error message or warning status on the display panel, and then take the required action. For details about solutions, see Messages Displayed When Using the Printer Function |
Printing does not start. |
The interface cable is not connected correctly. |
For details about how to connect interface cables correctly, see "Connecting to the Interface", Connecting the Machine/ System Settings. |
Printing does not start. |
The correct interface cable is not being used. |
The type of interface cable you should use depends on the computer. Be sure to use the correct one. If the cable is damaged or worn, replace it. For details about interface cable, see "Connecting to the Interface", Connecting the Machine/ System Settings. |
Printing does not start. |
The interface cable was connected after the machine was switched on. |
Connect the interface cable before turning on the main power switch. |
Printing does not start. |
If the machine is using wireless LAN, failure to print might result from a weak wireless signal. |
Check the radio signal status of the wireless LAN in [System Settings]. If signal quality is not satisfactory, move the machine to a location where radio waves can pass, or remove objects that might cause interference. You can check signal status only when wireless LAN is used in infrastructure mode. For details about the radio signal status of the wireless LAN, see "Interface Settings", Connecting the Machine/ System Settings. |
Printing does not start. |
If the machine is using Bluetooth interface unit, failure to print might result from a weak wireless signal. |
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Printing does not start. |
The Bluetooth interface unit is not installed properly. |
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Printing does not start. |
If the machine is using a wireless LAN (IEEE 802.11a/b/g/n) unit, radio waves may be interfering with the wireless communication. This may occur if there is a microwave oven, cordless telephone, industrial machine, scientific instrument, or medical instrument using the same frequency range near the device. |
Turn off other machines or instruments which use the same frequency range, and then try printing again. If printing is successful, move the devices to a location where they do not interfere. |
Printing does not start. |
If the machine is using wireless LAN, SSID settings are incorrect. |
Check using the machine's display panel that the SSID is correctly set. For details about SSID Setting, see "Wireless LAN", Connecting the Machine/ System Settings. |
Printing does not start. |
If the machine is using wireless LAN, the receiver's MAC address may be preventing communication with the access point. |
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Printing does not start. |
The Login User Name, Login Password, or Driver Encryption Key is invalid. |
Check the Login User Name, Login Password, or Driver Encryption Key. |
Printing does not start. |
Advanced encryption has been set using the Extended Security function. |
Check the settings of the Extended Security function. For details about Extended Security function settings, see Security Guide. |
Printing does not start when using the extended wireless LAN in Ad-hoc Mode. |
The correct Communication Mode is not set. |
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If printing does not start, contact your service representative.