When You Cannot Make Copies As Wanted

Misfeeds occur frequently.

The number of sheets loaded exceeds the capacity of the machine.

• Load paper only as high as the upper limit markings on the side fences of the paper tray, or the markings on the paper guides of the bypass tray.

• Fan the sheets thoroughly before loading them.

Misfeeds occur frequently.

The paper tray's side fences are set too tightly.

Push the side fences lightly, and then reset them.

Misfeeds occur frequently.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see "Paper Storage", Paper Specifications and Adding Paper.

Misfeeds occur frequently.

The paper is too thick or too thin.

• Use recommended paper. For details about recommended paper, see "Recommended Paper", Paper Specifications and Adding Paper.

• Select a proper paper thickness for the paper. For details about the proper paper thickness, see "Tray Paper Settings", Connecting the Machine/ System Settings.

Misfeeds occur frequently.

The paper is wrinkled or has been folded/creased.

• Use recommended paper. For details about recommended paper, see "Recommended Paper", Paper Specifications and Adding Paper.

• Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see "Paper Storage", Paper Specifications and Adding Paper.

Misfeeds occur frequently.

Printed paper is being used.

Do not load sheets that have already been copied or printed onto by another machine.

Misfeeds occur frequently.

Sheets are sticking together.

• Fan the sheets thoroughly before loading them.

• Feed the sheets into the machine one at a time.

Copy paper becomes creased.

Printed paper is being used.

Do not load sheets that have already been copied or printed onto by another machine.

Copy paper becomes creased.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see "Paper Storage", Paper Specifications and Adding Paper.

Copy paper becomes creased.

The paper is too thin.

Use recommended paper. For details about recommended paper, see "Recommended Paper", Paper Specifications and Adding Paper.

Edges of sheets are creased.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see "Paper Storage", Paper Specifications and Adding Paper.

Edges of sheets are creased.

You are using non-recommended paper.

Use recommended paper. For details about recommended paper, see "Recommended Paper", Paper Specifications and Adding Paper.

Sheets are feeding in together, resulting in jams.

Sheets are sticking together.

• Fan the sheets thoroughly before loading them.

• Feed the sheets into the machine one at a time.

Print is slanted.

The side fences in the paper tray are not set properly.

Make sure the side fences are set properly. For details about how to set the side fences, see "Changing the Paper Size", Paper Specifications and Adding Paper.

Print is slanted.

The paper is feeding in at a slant.

Load the paper correctly. For details about loading paper, see "Loading Paper", Paper Specifications and Adding Paper.

Print is slanted.

The original guide of the ADF is not set properly.

Make sure the original guide is set properly. For details about how to set the original guide, see "Placing Originals in the Auto Document Feeder", Paper Specifications and Adding Paper.

You cannot combine several functions.

Selected functions cannot be used together.

Check the combination of functions, and then make the settings again. For details about combination of functions, see "Function Compatibility", Copy/ Document Server.

When sorting, the pages are divided into two blocks.

The memory became full in the middle of sorting and the pages were delivered in two blocks.

Change the setting for "Memory Full Auto Scan Restart" in [Copier/Doc. Srvr. Featr.]. For details about setting "Memory Full Auto Scan Restart", see "Input/Output", Copy/ Document Server.

The copy is grayed out or a text pattern appears in the background of the copy.

You have copied a copy-guarded document protected from unauthorized copying.

Check the document. For details about how to prevent unauthorized copying of the document, see "You Can Prevent Unauthorized Copying", Easy Search.

In "Margin Adjustment" mode, parts of the original image are not copied.

• You set a wide erased margin.

• There is a lack of margin space on the opposite side of the binding position.

Set a narrower margin with User Tools.

When using "Combine", parts of the image are not copied.

You specified a reproduction ratio that does not match the sizes of the originals and copy paper.

When you specify a reproduction ratio using Manual Paper Select mode, make sure the ratio matches the originals and the copy paper. Select the correct reproduction ratio before using Combine mode. For details about Combine mode, see "Combined Copying", Copy/ Document Server.

Copies are not in correct order.

You placed the originals in the incorrect order.

• When inserting a stack of originals into the ADF, the last page should be on the bottom.

• If you place an original on the exposure glass, start with the first page to be copied.

Cannot print in duplex mode.

You have loaded paper that is too thick or too thin.

Change the paper. For details about paper weight that can be used for duplex printing, see "Specifications for the Main Unit", Maintenance and Specifications.

Cannot print in duplex mode.

You have selected a paper tray that is not set for duplex printing.

Change the setting for "Apply 2 sided" in [System Settings] to enable duplex printing for the paper tray. For details about setting "Apply 2 sided", see "Tray Paper Settings", Connecting the Machine/ System Settings.

Cannot print in duplex mode.

You have selected a paper type that cannot be used for duplex printing.

In [Tray Paper Settings], select a paper type that can be used for duplex printing. For details about the paper types that can be used, see "Duplex Copying", Copy/ Document Server.

Copies are not in correct order.

You placed the originals in the incorrect order.

• When inserting a stack of originals into the ADF, the last page should be on the bottom.

• If you place an original on the exposure glass, start with the first page to be copied.

When using "Duplex", copy is made top to bottom even though [Top to Top] is selected.

You placed the originals in the wrong orientation.

Place the original in the correct orientation. For details about original orientation when using duplex copy, see "Duplex Copying", Copy/ Document Server.

Parts of the original image are not copied.

• The margin is too wide.

• There is a lack of margin space on the opposite side of the binding position.

Set a narrower margin with User Tools.

Cannot access file.

• The file is password protected.

• The entered password is not correct.

For details about password protected files, see Security Guide.

You cannot find out what is stored in a file.

You may not be able to ascertain the contents of a file simply from the file name.

You can switch the File List screen between the list and thumbnails display to check the file information.

• List display

  The file name and date of storage are shown.

• Thumbnails display

  An image of the stored file appears.

For details about the File List screen, see "Checking the Details of a Stored Document", Copy/ Document Server.

Memory frequently becomes full.

The Document Server memory is full.

Delete unnecessary files. On the file selection display, select unnecessary files, and then press [Delete File]. If this does not increase available memory, do the following:

• Switch to the scanner screen, and then delete unnecessary files stored under the scanner function.

• Switch to the printer screen, and then delete unnecessary files stored under Sample Print, Locked Print, Hold Print, or Stored Print.

“Cannot display preview.” appears, and you cannot check the thumbnail image.

The image data may have been corrupted.

• Press [Exit] to display the preview screen without a thumbnail.

• If the selected document contains several pages, press [Switch Display Page] to change the page, and then a preview of the next page will appear.