When You Have Problems Operating the Machine

The [Facsimile] or [Scanner] icon does not appear on the [Home] screen even though the copier screen appears when the machine is turned on using the main power switch.

Functions other than the copier function are not yet ready.

Functions appear on the [Home] screen when they become ready for use. Time required varies by function. Wait a little longer.

The machine has just been turned on and the User Tools screen is displayed, but the User Tools menu has items missing.

Functions other than the copier function are not yet ready.

Functions appear in the User Tools menu when they become ready for use. Time required varies by function. Wait a little longer.

The lamp remains lit and the machine does not enter Sleep mode even though the [Energy Saver] key was pressed.

• The ADF is open.

• The machine is communicating with external equipment.

• The hard disk is active.

• Close the ADF.

• Check if the machine is communicating with external equipment.

• Wait a little longer.

The display is off.

The machine is in Sleep mode.

Press the [Energy Saver] key or the [Check Status] key to cancel Sleep mode.

Nothing happens when the [Check Status] key or the [Energy Saver] key is pressed.

The main power switch is turned off.

Make sure the main power indicator is off, and then turn on the main power switch.

"Please wait." appears.

This message appears when you press the [Energy Saver] key.

Wait for a while. If the machine is not ready in five minutes, turn off the main power switch and make sure the main power indicator turns off. Wait at least ten seconds and then turn the main power switch on again. If the machine is still not ready in five minutes, contact your service representative.

“Please wait.” appears.

This message appears when the machine is warming up.

• Wait until the message disappears. Do not turn off the main power switch while the message is displayed.

• If the machine is not ready in five minutes, turn off the main power switch and make sure the main power indicator turns off. Wait at least ten seconds and then turn the main power switch on again. If the machine is still not ready in five minutes, contact your service representative.

“Please wait.” appears.

The current environmental condition is outside the recommended temperature range for the machine.

• Check the optimum environmental conditions for the machine and move it to a different location.

• Leave the machine for a while and allow it to adapt to the environment.

For details about the optimum environmental conditions for the machine, see "Optimum Environmental Conditions After Moving the Machine", Maintenance and Specifications.

“Please wait.” appears.

This message appears when you change the toner cartridge.

• Wait until the message disappears. Do not turn off the main power switch while the message is displayed.

• If the machine is not ready in five minutes, turn off the main power switch and make sure the main power indicator turns off. Wait at least ten seconds and then turn the main power switch on again. If the machine is still not ready in five minutes, contact your service representative.

“Memory is full. Do you want to store scanned file?” appears.

The scanned originals exceed the number of sheets/pages that can be stored on the hard disk.

• Press [Yes] to store pages that have been scanned. Delete unnecessary files by pressing [Delete File].

• Press [No] if you are not storing pages that have been scanned. Delete unnecessary files by pressing [Delete File].

The user code entry screen is displayed.

Users are restricted by User Code Authentication.

For details about how to log in when User Code Authentication is enabled, see "When the Authentication Screen is Displayed", Getting Started.

The Authentication screen appears.

Basic Authentication, Windows Authentication, LDAP Authentication or Integration Server Authentication is set.

Enter your Login User Name and Login Password. For details about the Authentication screen, see "When the Authentication Screen is Displayed", Getting Started.

“Authentication has failed.” appears.

The entered Login User Name or Login Password is not correct.

For details about the correct Login User Name and Login Password, see Security Guide.

“Authentication has failed.” appears.

The machine cannot perform authentication.

For details about authentication, see Security Guide.

“You do not have the privileges to use this function.” continues to be displayed even though you have entered a valid user name.

The logged in user name does not have permission for the selected function.

For details about how to set permissions, see Security Guide.

An error message remains, even if misfed paper is removed.

• When a misfeed message appears, it remains until you open and close the cover as required.

• Paper is still jammed in the tray.

After removing misfed paper, fully open the front cover, and then close it. For details about removing jammed paper, see Removing Jammed Paper.

An error message remains, even if consumables are replaced and/or misfed paper is removed.

This may occur if the HDD is not installed.

Press the [Start] key.

An error message remains displayed even if the indicated cover is closed.

One or more covers that are not indicated are still open.

Close all the covers of the machine.

Original images are printed on the reverse side of the paper.

You may have loaded the paper incorrectly.

• Load paper into the paper trays with the print side down.

• Load paper into the bypass tray with the print side up.

Misfeeds occur frequently.

Using curled paper often causes misfeeds, soiled paper edges, or slipped positions while performing stack printing.

• Take the stiffness out of the paper with your hands to straighten out the curl.

• Load the paper up side down so that the curled edges face downward. For details about recommended paper, see "Recommended Paper", Paper Specifications and Adding Paper.

• Lay paper on a flat surface to prevent paper from curling, and do not lean it against the wall. For details about the proper way to store paper, see "Paper Storage", Paper Specifications and Adding Paper.

Misfeeds occur frequently.

The tray's side or end fences may not be set properly.

• Remove misfed paper. For details about removing jammed paper, see Removing Jammed Paper.

• Check that the side or end fences are set properly. Also, check that the side fences are locked. For details about setting the side and end fences, see "Changing the Paper Size", Paper Specifications and Adding Paper.

Cannot print in duplex mode.

You have selected a paper tray that is not set for duplex printing.

Change the setting for "Apply 2 sided" in [System Settings] to enable duplex printing for the paper tray. For details about setting "Apply 2 sided", see "Tray Paper Settings", Connecting the Machine/ System Settings.

"Turn main Power Switch off" appears.

The machine does not shut down normally when the main power switch is turned off, and then immediately turned on.

Turn off the main power switch and make sure the main power indicator turns off. Wait at least 10 seconds and then turn the main power switch on again.

“Shutting down... Please wait. Main power will be turned off automatically. Maximum waiting time: 2 minute(s)” appears.

The shut down procedure has begun because the main power switch was turned off while the machine was in standby mode or performing an operation.

• Follow the message that appears and wait until the machine has shut down. Do not turn on the main power switch while this message is displayed. If the main power switch has been turned on, follow the message that appears. For details about turning the main power switch on and off, see "Turning On/Off the Power", Getting Started.

• If the main power indicator remains lit after the maximum waiting time has elapsed, contact your service representative.

The machine makes a clicking sound shortly after the main power switch is turned off.

The main power switch makes a clicking sound inside the machine when the main power is turned off automatically.

You will hear a clicking sound inside the machine when it shuts down. This is not a malfunction.

An error has occurred when the Address Book is changed from the display panel or Web Image Monitor.

The Address Book cannot be changed while deleting multiple stored documents.

Wait a while, and then retry the operation.

The Address Book cannot be changed from the display panel.

The Address Book cannot be changed while it is being backed up from Web Image Monitor or other tools running on the computer.

• Wait until the Address Book backup is complete, and then try to change the Address Book again.

• If an SC997 error occurs, press [Exit].

Cannot use Web Image Monitor to print documents stored in Document Server.

When [Print Volum. Use Limit.] is specified, users cannot print beyond their print volume use limitations. Print jobs selected by users who have reached their print volume use limitations will be canceled.

• For details about specifying [Print Volum. Use Limit.], see Security Guide.

• To view the status of a print job, see [Print Job History]. In Web Image Monitor, click [Job] on the [Status/Information] menu. And then click [Print Job History] in "Document Server".

“Home is in use by another function.” appears.

The [Home] screen is being edited by another function.

Wait for a while, and then try to create the shortcut on the [Home] screen again.

“The image data size is not valid. See the manual for required data.” appears.

The image data size is not valid.

For details about the image data size for shortcut images, see "Customizing the [Home] Screen", Convenient Functions.

“The format of the image data is not valid.” appears.

The file format of the shortcut image to be added is not supported.

The file format of shortcut images to be added must be PNG. Specify the image again.