Previous
Problems |
Causes |
Solutions |
|---|---|---|
Video or Audio of other party cuts out. |
The wireless network problem is occurred, such as radio/electromagnetic interference or weak reception. |
Contact your network administrator. |
Deterioration of sound quality |
Howling might be occurred if placing objects near the microphone or speaker. |
Keep objects away from the microphone or speaker. |
Deterioration of sound quality |
Howling might be occurred if blocking both the microphone and speaker. |
Do not block both the microphone and speaker. |
Deterioration of sound quality |
Howling might be occurred if placing objects or hands in front of the microphone. |
Keep objects or hands away from the microphone. |
Deterioration of sound quality |
Howling might be occurred if the machine is located near the devices that generate noise. |
Do not place devices that generate noise, such as projectors or computers, near the machine. |
Deterioration of sound quality |
Howling might be occurred if the machine is located just next to the wall. |
Make sure there is sufficient space between this machine and the wall. |
Deterioration of sound quality |
Howling might be occurred if using the machine in a room where sound echoes. |
Try keeping your voice as low as possible during meetings to avoid distracting echoes. |
Deterioration of sound quality |
Howling might be occurred if using the machine close to the other party's device for example, when the other party's voice can be heard directly instead of through a speaker. |
Keep this machine away enough from the other party's device. |
Deterioration of sound quality |
Howling might be occurred if the audio volume is set too loud. |
Adjust the audio volume on the machine. For details about how to adjust the volume, see Adjusting the Speaker Volume. If you are using an external microphone speaker, adjust the volume of the external microphone speaker. For details about how to adjust the volume, see the respective manual for the device. |
Deterioration of sound quality |
Howling might be occurred if your voice is too loud. |
|
Deterioration of sound quality |
Howling might be occurred if the machine is moved during a meeting. |
Before moving the machine, mute the microphone of your machine. After you finish moving the machine, cancel mute. |
Deterioration of sound quality |
Howling might be occurred if the external microphone speaker is placed too close to the air outlet of the machine. |
When using an external microphone speaker, keep it away from the air outlet of the machine. |
The sound is distorted. |
If the audio from the other party is too loud or the speaker volume of the machine is raised excessively, the audio might become distorted. |
|
The sound cuts in and out. |
If you and the other party speak at the same time, the sound may cut in and out. |
Wait until the other party is finished before speaking. If the other party speaks for an extended length of time and the audio continually cuts out, mute the microphone of your machine. |
No sound can be heard from the other party. |
The audio volume is set to the lowest level. |
|
No sound can be heard from the other party. |
The other party's microphone is muted. |
Ask the party to cancel mute. |
No audio is input. |
The microphone is muted. |
Cancel mute. For details about how to cancel mute, see Muting the Microphone. |
The speaker volume cannot be adjusted. |
An external microphone speaker is connected. If an external microphone speaker is connected, the speaker on the machine is disabled. |
|
The microphone cannot be muted. |
An external microphone speaker is connected. The external microphone speaker cannot be muted from the machine. |
Mute the external microphone speaker. For details about how to mute the external microphone speaker, see the respective manual for the device. |
