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Downloading Logs

Use the following procedure to convert the logs stored in the machine into a CSV file for simultaneous batch download.

To collect logs, configure the collection setting for job log, access log and eco-friendly log to [Active].

This setting can be specified in [Logs] under [Configuration] in Web Image Monitor.

1Log in as the machine administrator from Web Image Monitor.

2Point to [Device Management], and then click [Configuration].

3Click [Download Logs] under "Device Settings".

4Select the type of log to download from the drop-down box in "Logs to Download".

The security log includes 2 kinds of logs: job log and access log.

5Click [Download].

6Specify the folder in which you want to save the file.

7Click [Back].

8Log out.

Note

  • Downloaded logs contain data recorded up to the time you click the [Download] button. Any logs recorded after you click the [Download] button will not be downloaded. The "Result" field of the log entry for uncompleted jobs will be blank.

  • Download time may vary depending on the number of logs.

  • If an error occurs while the CSV file is being downloaded or created, the download is canceled and details of the error are included at the end of the file.

  • If a log is downloaded successfully, "Download completed." will appear in the last line of the log file.

  • For details about saving CSV log files, see your browser's Help.

  • Downloaded log files use UTF-8 character encoding. To view a log file, open it using an application that supports UTF-8.

  • For details about the items contained in the logs, see Attributes of Logs You Can Download.