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This section explains how to deal with problems if a message appears on the screen during user authentication.
If a message not shown below is displayed, follow the message to resolve the problem.
“You do not have the privileges to use this function.”
The privileges to use the function are not specified.
If this appears when you use a function:
The function is not specified in the Address Book management setting.
The user administrator must decide whether to additionally assign the privileges to use the function.
If this appears when you specify a machine setting:
The administrator differs depending on the machine settings users want to specify.
Using the list of settings, the administrator who is responsible for the machine settings users want to specify must decide whether to additionally assign the privileges to use the function.
“Authentication has failed.”
Causes of authentication failures vary and they are indicated by error codes.
For details, see If an Error Code is Displayed.
“Administrator Authentication for User Management must be set to on before this selection can be made.”
User administrator privileges have not been enabled in [Administrator Authentication Management].
To specify Basic authentication, Windows authentication, LDAP authentication, or Integration Server authentication, you must first enable user administrator privileges in [Administrator Authentication Management].
For details, see Configuring Administrator Authentication.
“Failed to obtain URL.”
The machine cannot connect to the server or establish communication.
Make sure the server settings, such as the IP address and host name, are specified correctly on the machine.
Make sure the host name of the UA Server is specified correctly.
“Failed to obtain URL.”
The machine is connected to the server, but the UA service is not responding properly.
Make sure the UA service is specified correctly.
“Failed to obtain URL.”
SSL is not specified correctly on the server.
Specify SSL using Authentication Manager.
“Failed to obtain URL.”
Server authentication failed.
Make sure server authentication is specified correctly on the machine.
“The selected file(s) contained file(s) without access privileges. Only file(s) with access privileges will be deleted.”
You have tried to delete files without the privileges to do so.
The owner or file administrator can delete files. To delete a file which you are not privileged to delete, contact the owner or file administrator.
If a service call message appears, contact your service representative.
