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When You Have Problems Operating the Machine

Problems	Causes	Solutions
When the machine is turned on, the only icon that appears on the home screen is the [Copier] icon. (When using the standard operation panel)	Functions other than the copier function are not yet ready.	Wait a little longer.
The machine has just been turned on and the User Tools screen is displayed, but the User Tools menu has items missing.	Functions other than the copier function are not yet ready. Time required varies by function. Functions appear in the User Tools menu when they become ready for use.	Wait a little longer.
The indicator lamp remains lit and the machine does not enter Sleep mode even though the [Energy Saver] key was pressed.	In some cases, the machine does not enter Sleep mode when the [Energy Saver] key is pressed.	Before you press the [Energy Saver] key, check that the status of the machine does not prevent it from entering Sleep mode. For details about statuses that inhibit Sleep mode, see "Saving Energy", Getting Started.
The display is turned off.	The machine is in Sleep mode.	When using the standard operation panel Press the [Energy Saver] key or the [Check Status] key to exit Sleep mode. When using the Smart Operation Panel Press the [Check Status] key to exit Sleep mode.
Nothing happens when the [Check Status] key or the [Energy Saver] key is pressed.	The power is turned off.	Make sure the main power indicator is off, and then turn on the power.
The power turns off automatically.	The Weekly Timer setting is set to [Main Power Off].	Change the Weekly Timer setting. For details about the Weekly Timer setting, see "Timer Settings", Connecting the Machine/ System Settings.
The user code entry screen is displayed.	Users are restricted by User Code Authentication.	For details about how to log in when User Code Authentication is enabled, see "When the Authentication Screen is Displayed", Getting Started.
The Authentication screen appears.	Basic Authentication, Windows Authentication, LDAP Authentication or Integration Server Authentication is set.	Enter your login user name and user password. For details about the Authentication screen, see "When the Authentication Screen is Displayed", Getting Started.
An error message remains, even if misfed paper is removed.	Paper is still jammed in the tray.	Remove the jammed paper by following the procedures displayed on the control panel. For details about removing jammed paper, see Removing Jammed Paper.
An error message remains displayed even if the indicated cover is closed.	One or more covers that are not indicated are still open.	Close all the covers of the machine.
Original images are printed on the reverse side of the paper.	You may have loaded the paper incorrectly.	Load the paper correctly. For details about loading paper, see "Loading Paper", Paper Specifications and Adding Paper.
Misfeeds occur frequently.	Using curled paper often causes misfeeds, soiled paper edges, or slipped positions while performing staple or stack printing.	Take the stiffness out of the paper with your hands to straighten out the curl. Load the paper up side down so that the curled edges face downward. For details about recommended paper, see "Recommended Paper", Paper Specifications and Adding Paper. Lay cut paper on a flat surface to prevent paper from curling, and do not lean it against the wall. For details about the proper way to store paper, see "Paper Storage", Paper Specifications and Adding Paper.
Misfeeds occur frequently.	The tray's side or end fences may not be set properly.	Remove the misfed paper. For details about removing jammed paper, see Removing Jammed Paper. Check that the side or end fences are set properly. For details about setting the side and end fences, see "Changing the Paper Size", Paper Specifications and Adding Paper.
Misfeeds occur frequently.	Paper of undetectable size has been loaded.	Remove the misfed paper. For details about removing jammed paper, see Removing Jammed Paper. If you load a paper size that is not selected automatically, you need to specify the paper size with the control panel. For details about specifying paper size with the control panel, see "Changing to a Size That Is Not Automatically Detected", Paper Specifications and Adding Paper.
Misfeeds occur frequently.	There is a foreign object on the finisher tray.	Remove the misfed paper. For details about removing jammed paper, see Removing Jammed Paper. Do not place anything on the finisher tray.
Cannot print in duplex mode.	You have selected a paper tray that is not set for duplex printing.	Change the setting for "Apply Duplex" in [System Settings] to enable duplex printing for the paper tray. For details about setting "Apply Duplex", see "Tray Paper Settings", Connecting the Machine/ System Settings.
Cannot print in duplex mode.	You have selected a paper type that cannot be used for duplex printing.	In [System Settings], select a paper type that can be used for duplex printing. For details about setting "Paper Type", see "Tray Paper Settings", Connecting the Machine/ System Settings.
Paper does not align neatly when it is output from the internal shift tray.	The paper press attached to the paper output slot of the internal shift tray is pointed towards the back or front of the tray.	Adjust the paper press so that it points in the same direction as the paper that is output.
An error has occurred when the Address Book is changed from the display panel or Web Image Monitor.	The Address Book cannot be changed while deleting the multiple stored documents.	Wait a while, and then retry the operation.
The Address Book cannot be changed from the display panel.	The Address Book cannot be changed while it is being backed up from Web Image Monitor or other tools running on the computer.	Wait until the Address Book backup is complete, and then try to change the Address Book again. If an SC997 error occurs, press [Exit].
Cannot use Web Image Monitor to print documents stored in Document Server.	When print volume limits are specified, users cannot print beyond their print volume limit. Print jobs selected by users who have reached their print volume limits will be canceled.	For details about specifying print volume limits, see Security Guide. To view the status of a print job, see [Print Job History]. In Web Image Monitor, click [Job] on the [Status/Information] menu. And then click [Print Job History] in "Document Server".
The function does not run or cannot be used.	If you are not able to carry out your job, it may be that the machine is being used by another function.	Wait until the current job is completed before trying again. For details about Function Compatibility, see When Multiple Functions Cannot Be Executed Simultaneously.
The function does not run or cannot be used.	The function cannot be performed while the Address Book is being backed up from Web Image Monitor or other tools running on the computer.	Wait a while. When the Address Book backup is complete, the function will be performed.
Paper is bent.	Paper may be bent when it is ejected from the finisher upper tray.	Change the output tray to the finisher shift tray.

If you cannot make copies as you want because of paper type, paper size, or paper capacity problems, use the recommended paper. For details about recommended paper, see "Recommended Paper Sizes and Types", Paper Specifications and Adding Paper.