Problem |
Causes |
Solutions |
---|---|---|
When the machine is turned on, the only icon that appears on the home screen is the [Copier] icon. |
Functions other than the copier function are not yet ready. |
Wait a little longer. |
The machine has just been turned on and the User Tools screen is displayed, but the User Tools menu has items missing. |
Functions other than the copier function are not yet ready. Time required varies by function. Functions appear in the User Tools menu when they become ready for use. |
Wait a little longer. |
The indicator lamp remains lit and the machine does not enter Sleep mode even though the [Energy Saver] key was pressed. |
This occurs in the following cases:
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The display is off. (Type 3, 4, and 5 models only) |
The machine is in Low Power mode. |
Touch the display panel or press one of the keys on the control panel to cancel Low Power mode. |
The display is off. |
The machine is in Sleep mode. |
Press the [Energy Saver] key or the [Check Status] key to cancel Sleep mode. |
Nothing happens when the [Check Status] key or the [Energy Saver] key is pressed. |
The power is turned off. |
Make sure the main power indicator is off, and then turn on the power. |
The power turns off automatically. |
The Weekly Timer setting is set to [Main Power Off]. |
Change the Weekly Timer setting. For details about the Weekly Timer setting, see "Timer Settings", Connecting the Machine/ System Settings. |
The user code entry screen is displayed. |
Users are restricted by User Code Authentication. |
For details about how to log in when User Code Authentication is enabled, see "When the Authentication Screen is Displayed", Getting Started. |
The Authentication screen appears. |
Basic Authentication, Windows Authentication, LDAP Authentication or Integration Server Authentication is set. |
Enter your login user name and user password. For details about the Authentication screen, see "When the Authentication Screen is Displayed", Getting Started. |
An error message remains, even if misfed paper is removed. |
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After removing misfed paper, fully open the front cover, and then close it. For details about removing jammed paper, see Removing Jammed Paper |
An error message remains displayed even if the indicated cover is closed. |
One or more covers that are not indicated are still open. |
Close all the covers of the machine. |
Original images are printed on the reverse side of the paper. |
You may have loaded the paper incorrectly. |
Load paper into the paper tray or tray 3 (LCT) with the print side up. Load paper into the Large Capacity Tray (LCT), or the bypass tray with the print side down. |
Misfeeds occur frequently. |
Using curled paper often causes misfeeds, soiled paper edges, or slipped positions while performing staple or stack printing. |
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Misfeeds occur frequently. |
The tray's side or end fences may not be set properly. |
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Misfeeds occur frequently. |
Paper of undetectable size has been loaded. |
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Misfeeds occur frequently. |
There is a foreign object on the finisher tray. |
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Cannot print in duplex mode. |
You have selected a paper tray that is not set for duplex printing. |
Change the setting for "Apply Duplex" in [System Settings] to enable duplex printing for the paper tray. For details about setting "Apply Duplex", see "Tray Paper Settings", Connecting the Machine/ System Settings. |
Cannot print in duplex mode. |
You have selected a paper type that cannot be used for duplex printing. |
In [System Settings], select a paper type that can be used for duplex printing. For details about setting "Paper Type", see "Tray Paper Settings", Connecting the Machine/ System Settings. |
Paper does not align neatly when it is output from the internal shift tray. |
The paper press attached to the paper output slot of the internal shift tray is pointed towards the back or front of the tray. |
Adjust the paper press so that it points in the same direction as the paper that is output. |
An error has occurred when the Address Book is changed from the display panel or Web Image Monitor. |
The Address Book cannot be changed while deleting the multiple stored documents. |
Wait a while, and then retry the operation. |
The Address Book cannot be changed from the display panel. |
The Address Book cannot be changed while it is being backed up from Web Image Monitor or other tools running on the computer. |
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Cannot use Web Image Monitor to print documents stored in Document Server. |
When print volume limits are specified, users cannot print beyond their print volume limit. Print jobs selected by users who have reached their print volume limits will be canceled. |
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The function does not run or cannot be used. |
If you are not able to carry out your job, it may be that the machine is being used by another function. |
Wait until the current job is completed before trying again. For details about Function Compatibility, see When Multiple Functions Cannot Be Executed Simultaneously |
The function does not run or cannot be used. |
The function cannot be performed while the Address Book is being backed up from Web Image Monitor or other tools running on the computer. |
Wait a while. When the Address Book backup is complete, the function will be performed. |
Paper is bent. |
Paper may be bent when it is ejected from the finisher upper tray. |
Change the output tray to the finisher shift tray. |
If you cannot make copies as you want because of paper type, paper size, or paper capacity problems, use the recommended paper. For details about recommended paper, see "Recommended Paper Sizes and Types", Paper Specifications and Adding Paper.