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A strange noise is heard.
If a supply was recently replaced or an option attached in the area the strange noise is coming from, check the supply or option is properly attached. If the strange noise persists, contact your sales or service representative.
No e-mail is received when an Alert occurs, and after resolving an Alert.
Check that [Auto E-mail Notify] is active in the [System] menu on the control panel. See System.
Access the printer using a Web browser, log in as an Administrator on Web Image Monitor, and then confirm the following settings in [Auto Email Notification]:
Device Email Address
Groups to Notify
Select Groups/Items to Notify
For details about the settings, see Web Image Monitor Help.
Access the printer using a Web browser, log in as an Administrator on the Web Image Monitor, and then confirm the settings of the SMTP server in [E-mail]. For details about the settings, see Web Image Monitor Help.
When the power is turned off before an e-mail is transmitted, the e-mail will not be received.
Check the e-mail address. Check the printer's operation history using Web Image Monitor's System Log menu in [Network]. If the e-mail was sent but not received, the destination may be incorrect. Also, check for error e-mail information sent from the e-mail server.
The setting for [Auto E-mail Notify] on the System Menu was changed from [Off] to [On], but e-mail is not arriving.
After changing the setting, turn the printer's power off and then back on again.
Error notification e-mail was received, but no error-solved e-mail is received.
Check that e-mail was set for sending using Web Image Monitor's [Auto Email Notification] at the time the error was fixed. You must click the [Edit] button of [Detailed Settings of Each Item] in [Auto Email Notification] and set [Notify when error:] to [Occurs & Fixed] on the displayed screen.
For details about the settings, see Web Image Monitor Help.
Alert Resolving is set for sending e-mail, but no Alert-resolved e-mail is sent.
If the power of the printer is turned off after an alert occurs, and the alert is resolved during the time the power is off, no Alert-resolved e-mail is sent.
Alert Occurrence and Alert Resolving are set for sending e-mail, but while no Alert Occurrence mail is received, an Alert-resolved e-mail is received.
Alert-notification e-mail is not sent if the problem is resolved before sending. However, an Alert-resolved e-mail is sent.
The Alert-notification level was changed, and e-mail stopped arriving.
If an Alert-notification e-mail set with the earlier notification level arrives, later e-mail will not be sent, even if the notification level is changed thereafter.
When no date information is included in sent e-mail, the mail server malfunctions.
Configure the setting for obtaining time information from the SNTP server. Refer to Web Image Monitor's Help for the settings.
If the printer is still not operating satisfactorily, contact your sales or service representative. Contact the store where the printer was purchased for information about the location of sales or service representatives.
