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Troubleshooting > Status Monitor Errors > Status Monitor Does Not Open

Status Monitor Does Not Open

If the Status Monitor does not open for a shared printer, refer to the following questions:

Are the share settings correct?

  • Check the share settings of the printer. The printer driver must also be installed on the client computer.

    See Sharing the printer, Using as the Windows network printer.

  • If Windows Firewall is installed on the print server, configure exceptions in the firewall before using the Status Monitor.

    1. On Windows Firewall dialog box, click the [Exception] tab, and then select the [File and Print Sharing] check box.

    2. Click [Add Port...], make sure [TCP] is selected, and then enter "55665" in [Port number].