Removing Jammed Paper

This section describes how to locate and remove jammed paper.

The inside of the machine could be very hot. Do not touch the parts with a label indicating the "hot surface." Otherwise, an injury might occur.

Some of this machine's internal components get very hot. For this reason, take care when removing misfed paper. Not doing so could result in burns.

Keep your hands clear of the booklet finisher tray when removing misfed paper, pulling out or pushing in the finisher's staple unit. You can trap and injure your fingers if you do not.

When clearing misfeeds, do not turn off the operation switch. If you do, your copy settings will be lost.
To prevent misfeeds, do not leave any torn scraps of paper inside the machine.
Contact your service representative if misfeeds occur frequently.
When removing jammed sheets, take care to touch only those areas explicitly indicated in the manual.
Do not remove the fusing unit. Doing so will result in loss of print quality.
To remedy paper that has not been fed into the fixing section correctly, remove the jammed paper through the underside of the fusing unit. If the jammed paper cannot be removed through the underside of the fusing unit, remove it from the top.
If the error message remains displayed even after you remove misfed paper, open and close the front cover.

Inside the finisher, there is a sticker explaining how to remove misfed paper.
If a detailed removal instruction appears on the right of the screen, follow it.
You can also use the procedure indicated in [System Status] to remove jammed paper.