Configuring Option and Paper Settings

Configure the printer driver according to the printer's option and paper settings.

Manage Printers permission is required to change the printer properties in the [Printers] folder. Log on as an Administrators group member to acquire this permission.
Make sure that [Enable bidirectional support] in the [Port] tab of the printer properties is selected. The printer cannot print if [Enable bidirectional support] is not selected.

Conditions for Bidirectional Communication

Bidirectional communication allows the computer to retrieve the printer's paper settings, current status, and other information.

To establish bidirectional communication, the following conditions must be met:

Operating system of the computer: Windows XP/Vista/7, and Windows Server 2003/2003 R2/2008/2008 R2
When connected via a network
The printer is connected via a standard TCP/IP port, and the default port name must not be changed.
[Enable bidirectional support] in the [Port] tab of the printer properties is selected.
When connected via USB
The printer is connected to the computer's USB port using a USB interface.
[Enable bidirectional support] in the [Port] tab of the printer properties is selected.

The following procedure is based on Windows XP as an example.

Printing is possible without bidirectional communication, but the computer will not be able to retrieve the status of print jobs. For this reason, we recommend you enable bidirectional communication when possible.

On the [Start] menu, click [Printers and Faxes].
Click the printer icon you want to use.
On the [File] menu, click [Properties].
Click the [Accessories] tab.
Click [Update Now].
If bidirectional communication is not established, select the installed option manually.
Click the [Paper Size Settings] tab.
Select the tray you want to use, then select the paper size, and then click [Update Now].
If bidirectional communication is not established, select the tray and paper size manually.
Click [OK] to close the printer properties dialog box.