When Scanning Is Not Done As Expected

The scanned image is dirty.

The exposure glass, scanning glass, or ADF is dirty.

Clean them. See "Maintaining Your Machine", About This Machine.

The image is distorted or out of position.

The original was moved during scanning.

Do not move the original during scanning.

The image is distorted or out of position.

The original was not flat against the exposure glass.

Make sure the original is flat on the exposure glass.

The scanned image is upside down.

The original was placed upside down.

Place the original in the correct orientation. See "Setting of Original Feed Type", Scanner Reference.

No image results from scanning.

The original was placed with the front and back reversed.

When placing originals on the exposure glass, make sure the side to be scanned is facing down. When placing originals in the ADF, make sure the side to be scanned is facing up.

Scanned images are rotated.

If you set the original with its top edge backward and save full color/gray scale images as a TIFF or JPEG file, scanned images are rotated.

When placing an original directly on the exposure glass, align its top edge flush against the left side of the exposure glass.

When inserting a stack of originals into the ADF, insert them top edge leading in.

For details, see "Setting of Original Feed Type", Scanner Reference.

The scanned image contains white spaces.

If you scan originals using other than the network TWAIN scanner function, certain paper size and resolution settings may produce scanned images that are larger than the selected size because of margins to the sides.

Scanning at a higher resolution may reduce the margins.

After an original is scanned, the following settings are canceled:

Destination, Sender, E-mail text, Subject, and File name

To prevent the scanned data from being sent to the wrong destination, this machine has a function that cancels the settings once the scanned data is sent.

Contact your service representative.