Messages Displayed on the Control Panel When Using the Scanner Function

“Authentication has failed.”

The entered login user name or password is not correct.

Contact your user administrator.

“Authentication has failed.”

The machine cannot perform authentication.

Contact your administrator.

“Authentication with the destination has failed. Check settings. To check the current status, press [Scanned Files Status].”

The entered user name or password was invalid.

• Check that the user name and password are correct.

• Check that the login user name and login password for the destination folder are correct.

• A password of 128 or more characters may not be recognized.

“Cannot communicate with PC. Contact the administrator.”

WSD (Device) protocol or WSD (Scanner) protocol is disabled.

Contact your administrator.

“Cannot detect original size. Select scan size.”

The machine cannot detect the size of the original.

• Place the original correctly.

• Specify the scan size.

• If you place the original directly on the exposure glass or in the ADF, the automatic original size detection process starts. Lift the ADF by 30 degrees or more.

“Cannot find the specified path. Please check the settings.”

The destination computer name or folder name is invalid.

Check that the computer name or the folder name for the destination is correct.

“Cannot find the specified path. Please check the settings.”

An antivirus program or a firewall is preventing the machine connecting to your computer.

• Antivirus programs and firewalls can prevent client computers from establishing connection with this machine.

• To prevent an antivirus application blocking the connection, register the scanner program in the antivirus program's exclusion list. For details about the procedure for excluding a program, see your antivirus application's Help.

• To prevent a firewall blocking the connection, register the machine's IP address in the firewall's IP address exclusion settings. For details about the procedure for excluding an IP address, see your firewall's Help.

“Cannot start scanning because communication was failed.”

Scan Profile is not set on the client computer.

Set Scan Profile. For details about how to do this, see "Changing a Scan Profile", Scanner Reference.

“Cannot start scanning because communication was failed.”

The [Take no action] setting has been selected on the client computer, forcing the client computer to remain inactive when it receives scan data.

Open scanner properties, click the [Events] tab, and then select [Start this program] as the computer's response on receipt of scan data. For details, see your operating system's Help.

“Cannot start scanning. Check the setting(s) on the PC.”

The Scan Profile might be incorrectly configured.

Check the Scan Profile configuration.

“Captured file exceeded max. number of pages per file. Cannot send the scanned data.”

The job contains too many pages to be scanned and sent as a single large file.

Separate the job, and then send it as multiple smaller files. See "Storage function", Scanner Reference.

“Connection with LDAP server has failed. Check the server status.”

A network error has occurred and connection has failed.

• Try the operation once more. If the message is still shown, the network may be busy.

• In [System Settings], under [Administrator Tools], check the settings of LDAP server. For details, see "Programming the LDAP server", Network and System Settings Reference.

“Could not send the data because the PC timed out before it was sent.”

A time out occurred when using WSD Scanner. Time outs occur when too much time passes between scanning an original and sending its data. The followings are likely causes of time outs:

• Too many originals per set.

• Misfed originals.

• Transmission of other jobs.

• Reduce the number of originals, and then scan again.

• Remove any misfed original, and then scan again.

• Use Scanner Journal to check there are no jobs awaiting transmission, and then scan again.

“Destinations to which encrypted files will be sent contain users without certificates or with invalid certificates. Check the destinations.”

The destination's S/MIME certificates are invalid or cannot be found.

Contact your administrator.

“Destinations to which encrypted files will be sent contain users that could not be verified by the certificates. Check the destinations.”

S/MIME certificates are valid, but the Certificate Authority could not be found for the destination.

Contact your administrator.

“Exceeded max. E-mail size. Sending E-mail has been cancelled. Check [Max. E-mail Size] in Scanner Features.”

The file size per page has reached the maximum e-mail size specified in [Scanner Features].

• In [Scanner Features], under [Send Settings], change the [Max. E-mail Size] setting.

• In [Scanner Features], under [Send Settings], set [Divide & Send E-mail] to [Yes (per Page)] or [Yes (per Max. Size)].

“Exceeded max. No. of results to display. Max.: n”

(A figure is placed at n.)

There are too many search results to display.

Search again after changing the search conditions.

“Exceeded max. data capacity. Check the scanning resolution, then press the Start key again.”

The scanned data exceeded maximum data capacity.

Specify the scan size and resolution again. Note that it may not be possible to scan very large originals at high resolution. See "Relationship between Resolution and Scan Size", Scanner Reference.

“Exceeded max. data capacity. Check the scanning resolution, then reset original(s).”

The volume of the scan data is too large.

Specify the scan size and resolution again. Note that it may not be possible to scan very large originals at high resolution. See "Relationship between Resolution and Scan Size", Scanner Reference.

“Exceeded max. number of alphanumeric characters for the path.”

The path contains too many alphanumeric characters.

The maximum number of characters which can be entered for the path is 256. Check the number of the characters you entered, and then enter the new characters in the path again.

“Exceeded max. number of alphanumeric characters for the path.”

There are too many alphanumeric characters.

Enter no more than the maximum number of alphanumeric characters. See "Values of Various Set Items for Transmission/Storage Function", Scanner Reference.

“Exceeded max. number of files which can be used in Document Server at the same time.”

The document server is already full.

Check the files stored by the other functions, and then delete unnecessary files. For details about how to delete files, see "Deleting a Stored Document", Copy and Document Server Reference.

“Exceeded max. number of stored files. Cannot send the scanned data as capturing files is unavailable.”

Too many files are waiting to be delivered.

Try again after they have been delivered.

“Exceeded time limit for LDAP server search. Check the server status.”

A network error has occurred and connection has failed.

• Try the operation once more. If the message is still shown, the network may be busy.

• In [System Settings], under [Administrator Tools], check the settings of LDAP server. For details, see "Programming the LDAP server", Network and System Settings Reference.

“LDAP server authentication has failed. Check the settings.”

The user name and password differ from those set for LDAP Authentication.

In [System Settings], under [Administrator Tools], check the settings of LDAP server. For details, see "Programming the LDAP server", Network and System Settings Reference.

“Invalid certificates or no S/MIME certificates were found.”

The destination's S/MIME certificates are invalid or cannot be found.

Contact your administrator.

“Memory is full. Cannot scan. The scanned data will be deleted.”

Because of insufficient hard disk space, the first page could not be scanned.

Try one of the following measures:

• Wait a while, and then try again.

• Reduce the scan area or scanning resolution. See "Scan Settings", Scanner Reference.

• Delete unnecessary files. See "Deleting a Stored File", Scanner Reference.

“Now loading WSD... Please wait.”

WSD scanner function is being prepared.

Wait a while.

“Original is being scanned by another function. Switch to the following function, then press the Stop key to cancel scanning or press the Start key to continue.”

A function of the machine other than the Scanner function is being used such as the Copier function.

Cancel the job in progress.

For example, press [Exit], and then press the [Copy] key. Next, press the [Stop] key. When the message “The Clear / Stop key was pressed. Are you sure you want to stop scanning?” appears, press [Stop].

“Output buffer is full. Sending the data has been cancelled. Please try again later.”

Sending was cancelled. Because there are too many files in stand by status.

Try again when the files in stand by status have been delivered.

“SMTP authentication E-mail address and Administrator E-mail address mismatch.”

The SMTP authentication e-mail address and the administrator's e-mail address do not match.

Contact your administrator.

“Scanner journal is full. Please check Scanner Features.”

"Print & Delete Scanner Journal" in [Scanner Features] is set to [Do not Print: Disable Send], and Scanner Journal is full.

Print or delete Scanner Journal. For details, see "General Settings", Scanner Reference.

“Selected file is currently in use. Cannot change file name.”

You cannot change the name of a file whose status is "Waiting...".

Cancel transmission ("Waiting..." status cleared), and then change the file name.

“Selected file is currently in use. Cannot change password.”

You cannot change the password of a file whose status is "Waiting...".

Cancel transmission ("Waiting..." status cleared), and then change the password.

“Selected file is currently in use. Cannot change user name.”

You cannot change the user name of a file whose status is "Waiting...".

Cancel transmission ("Waiting..." status cleared), and then change the user name.

“Sending the data has failed. The data will be resent later.”

A network error occurred and a file was not sent correctly.

Wait until sending is retried automatically after the preset interval. If sending fails again, contact the network administrator.

“Some of selected files are currently in use. They could not be deleted.”

You cannot delete a file whose status is "Waiting...".

Cancel transmission ("Waiting..." status cleared), and then delete the file.

“The selected file(s) contained file(s) without access privileges. Only file(s) with access privileges will be deleted.”

You do not have permission to delete the selected file(s).

The files can be deleted by the file administrator. To delete a file which you are not authorized to delete, contact your administrator.

“Transmission has failed. To check the current status, press [Scanned Files Status].”

While a file was being sent, a network error occurred and the file could not be sent correctly.

Try the operation once more. If the message is still shown, the network may be busy. Contact the network administrator. If multiple files were sent, use the Scanned Files Status screen to check which file was affected.

“Updating the destination list has failed. Try again?”

A network error occurred.

Check that the server has network connectivity.

“Updating the destination list... Please wait. Specified destination(s) or sender's name has been cleared.”

A specified destination or sender's name was cleared when the destination list in the delivery server was updated.

Specify the destination or sender's name again.

“Updating the destination list... Please wait. Specified destination(s) or sender's name has been cleared.”

The destination list is being updated from the network using Web Image Monitor.

Wait until the message disappears. Do not switch off the power while this message is displayed. Depending on the number of destinations to be updated, there may be some delay before you can resume operation. Operations are not possible while this message is displayed.

“You do not have the privileges to use this function.”

The logged in user does not have permission to use the selected function.

Contact your administrator about permission for the required function.

“Please wait for the current job to finish.”

“Requested job will start after current job finishes.”

The scanner function was used to scan an original while printing was being performed by another function.

Wait a while. Scanning will start automatically when printing finishes.